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United States Agency for International Development REMOTE ACCESS USAID
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Why Remote Access »
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Welcome to the Remote Access WEB page

Why Remote Access:

With the enhancement of the telecommunications infrastructure and an increase in the quality of communication links in general, it has become increasingly possible to offer users at remote sites access to computer resources, applications, and data. This remote access can have a significant benefit in supporting the continuity of operations under many disruption scenarios, including civil unrest, terrorist attack, biohazard, or security shutdown.

This Web page provides instructions on how the user can gain remote access to the Server Based Computing (SBC) environment at USAID.

System Requirements:

  • Any System that has Internet access and a browser should work.
  • A connection rate minimum of 33.6 Kbps (lower speeds impact performance)

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How do I receive Support:

There are two ways to receive support for Remote Access: 

1. Call the Helpdesk -- (202) 712-1234 

  • The first point of contact is the Helpdesk. They have been trained to handle most problems and/or questions and to determine the problem complexity. If required the issue will be escalated to the appropriate Tech Support Team for resolution.

2. Send an e-mail to RAS.Support@USAID.GOV -- Internet e-mail address 

  • The second option is to contact RAS Support directly using e-mail. RAS Support will review the problem and/or question, and provide information or escalate it to the appropriate group. RAS Support provides Electronic Support Only.

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How to gain Remote Access:

  • Complete and submit a 'USAID Computer Access Request' form
    (form # AID 545-7). This form can also be found at 'Inside USAID' under 'Forms': http://inside.usaid.gov/
     
  • All users requiring Remote Access will select the 'Remote' option under 'Type of Access'. Direct Hires and Onsite Contractors will be given the standard Remote Access. This access consist of the Standard agency Desktop. Also available will be Internet Explorer (for Internet and Intranet access), Phone directories and some of the other standard desktop options.
     
  • If you require access to additional applications not listed above, select the Addendum and check for the required application. Not all applications are supported using remote access.
     
  • Offsite contractors should follow instruction provided on the Offsite Contractors Support Center.

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For Access while on TDY:

  • All AID users that have access to the Intranet can access e-mail. This can be done by opening the agency internal Web Page and selecting -Outlook Web. From the OWA Outlook WEB Access menu select Windows 2000 Outlook Web Access, then locate and select your location. All missions do not have direct Intranet access, so check with the mission before leaving. Other steps may be required to access your mail. 
  • E-mail access from a mission without direct Intranet access will require some type of Internet connection and a RSA token for SBC access. If you are planning to use a Laptop, that system must have some type of Internet connection and a RSA token. If you have not requested and been granted Remote Access into AIDNET you must do so before leaving on TDY.

    Before this Remote Access can be Granted: You must complete and return the 'USAID Computer Access Request' form (AID 545-7). If you do not complete this form, you will not be granted remote access to AIDNET. You can obtain the form by returning to the How to gain Remote Access section above.

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