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Mission and Objectives

Mission Statement

The mission of the National Voluntary Laboratory Accreditation Program (NVLAP) is to provide the highest quality accreditation services to its customers and to be recognized nationally and internationally as a "world class" laboratory accreditation organization.
 
Objectives for Quality

Establish and maintain national and international recognition through compatibility with the requirements of relevant standards.
Maintain NVLAP's reputation for quality by:
  • fostering continuous process improvement and problem prevention;
  • understanding and using the quality system to do a good job - the first time and every time;
  • providing quality services by striving to fulfill and exceed the needs and expectations of NVLAP's customers;
  • forming relationships with both laboratories and contractors that will improve quality in all aspects of services; and
  • maintaining close association with comparable national and international accreditation and standards development organizations.
Fully involve the NVLAP staff, assessors, consultants, and contractors in the quality system through:
  • the commitment of each person to excellence;
  • quality awareness training, continuously reinforced by management to ensure understanding and commitment;
  • training and support needed to provide quality services to all customers;
  • assigning individual responsibilities, authority, and accountability; establishing and maintaining a working environment that supports high-quality laboratory accreditation programs;
  • recognizing both individual and group quality improvement achievements;
  • developing and maintaining a team approach that enhances quality and productivity;
  • providing an atmosphere that encourages every NVLAP staff member to achieve his or her full potential and pride in workmanship; and
  • communicating with NVLAP's customers to determine their needs and requirements to continuously improve services.



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For questions concerning the National Voluntary Laboratory Accreditation Program, contact us:

National Voluntary Laboratory Accreditation Program, Standards Services Division, NIST, 100 Bureau Drive, Stop 2140, Gaithersburg, MD 20899-2140
Phone: (301) 975-4016, Fax: (301) 926-2884, Email: NVLAP@nist.gov

Date created: January 02, 1999
Last updated: November 11, 2002

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