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About
NIST SRMs
Definitions
The
SRM/RM Identification System
Preparation
and Availability of SRMs
NTRM
Producer Information
Publications
(SP260s)
Exhibit
Schedule
Technical
Contacts
Customer
Feedback
Customer
Needs/Suggestions
SRM
Privacy Statement
Standard-Related
Links
Other
Services
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| Purchasing
an SRM |
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Required Ordering Information |
Mail
Orders
Out-of-Stock
Materials
Terms and Conditions
Late Charges
Proforma Invoices (Price Quote)
Shipments:
Domestic
International
Restricted
Rush
Returned
Goods
Documentation
Certificates/MSDS |
Mail Orders
Mail Orders
(in English) for all NIST SRMs/RMs should be directed to:
Standard Reference
Materials Group
National Institute of Standards and Technology
100 Bureau Drive, Stop 2322
Gaithersburg, MD 20899-2322
USA
Telephone:
(301) 975-6776
Fax:(301) 948-3730
E-Mail: srminfo@nist.gov
Each purchase
order should give the number of units, catalog number, and name
of each reference material requested.
Example:
1 each, SRM 79a, Fluorspar Customs Grade.
The following
information must be included with each order:
-
name
of customer;
-
shipping
address;
-
billing
address;
-
email
address;
-
telephone
number;
-
fax
number;
-
purchase
order number;
-
a
customer identification number, i.e., a social security number
(SSN) for consumer customers, tax identification number (TIN/EIN)
for commercial
customers, or agency code (ALC) for U.S. Government customers.
Note:
NIST SRMs/RMs are only distributed in the units of issue listed.
Receipt
of an order does not imply acceptance of any provisions set forth
in the order that are contrary to the policies, practices, or
regulations of the National Institute of Standards and Technology
or the United States Government.
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Out-of-Stock Materials
Orders for
out-of-stock SRMs/RMs are generally filled with the renewal reference
materials when available. A notification list is used to contact
customers when the reference material (or its renewal) is again
available. Upon notification, customers are told the price of
the material and are asked to contact the sales office if they
still wish to purchase it.
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Terms and Conditions
Prices quoted
for SRMs/RMs are in U.S. dollars ($), and are published in the catalog
supplement (price list). The prices shown therein are subject to
change without notice and orders will be invoiced for the prices
in effect at the time of shipment. Shipping and handling charges
for regular and special (for SRMs in restricted categories) shipments
are also applied to all orders. These charges will be added to the
invoices.
Payment of all
invoices is expected within 30 days of receipt for domestic orders;
45 days of receipt for foreign orders, and may be made by any of
the following:
- Banker's
draft against U.S.A. bank;
- Bank-to-bank
transfer to U.S.A. bank;
- DISCOVER,
MasterCard, VISA, and American Express;
- International
money order.
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Late Charges
In
accordance with U.S. Treasury regulations, late charges will be
levied for each 30/45-day period, or portion thereof, that an invoice
payment is overdue.
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Proforma Invoices (Price Quotation)
Proforma invoice
service requires 3 to 4 weeks to process and is furnished only to
those customers requiring such service.
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Shipments
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Domestic
Shipments
SRM/RM shipments
within the continental United States are shipped F.O.B. Gaithersburg,
MD. There are several shipping modes which can be used, including
UPS Ground, Federal Express, Air Freight, and Motor Freight (Collect).
Unless otherwise instructed by the customer, the mode of shipment
will be selected by NIST. Fewer shipping modes are available to
SRMs/RMs in restricted categories and NIST reserves the exclusive
right to select the proper shipping mode for these types of shipments.
For restricted SRM/RM shipments, an additional charge is incurred
for each shipping container used. This charge is added to the invoice.
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International
Shipments (and shipments to Alaska and Hawaii)
SRM/RM shipments
outside the contiguous United States are also shipped F.O.B. Gaithersburg,
MD, by one of the following modes:
- UPS International;
- Federal Express
International (subject to size, weight, and category of material
limitations);
- Air Freight.
Unless otherwise
instructed by the customer, the mode of shipment will be selected
by NIST. Any other mode of shipment requested by the customer must
be paid by the customer. Fewer shipping modes are available to SRMs/RMs
in restricted categories and NIST reserves the exclusive right to
select the proper shipping mode for these types of shipments.
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Restricted
Shipments
Dangerous
Goods (Hazardous Materials)
Some SRMs/RMs are classified as ``Dangerous Goods'' by the U.S.
Department of Transportation (DOT), the International Civil Aviation
Organization (ICAO), or the International Air Transport Association
(IATA). These organizations have published regulations and procedures
for packaging and shipping dangerous (hazardous) goods which must
be followed to safely transport these materials. Such regulations
and procedures are very specific and do not allow exceptions. NIST
reserves the exclusive right to select the proper packaging and
shipping mode to assure that shipments comply with these regulations
and procedures.
Temperature
Sensitive Materials
Some SRMs are extremely temperature sensitive and will perish unless
shipped by the most expedient mode available. To ensure the stability
of these materials, they must be packaged with cool packs or dry
ice which will maintain the necessary low temperatures for a short
period of time. However, several SRMs are so temperature sensitive
that they are restricted to domestic sales only, and must be shipped
according to a set schedule.
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Rush
Shipments
Requests for
rush shipments will be accommodated when possible. However, they
will be made in compliance with existing regulations pertaining
to the SRMs/RMs being shipped and when hazardous materials are involved,
all regulations governing their transportation will take precedence.
The following types of rush shipments are available:
Same day shipping
- Orders must be placed by 10:00AM Eastern Standard Time (EST).
In addition to the normal shipping fees, a processing fee of $50.00
will be added to the customer's invoice.
Next day shipping - In addition to the normal shipping fees, a processing
fee of $25.00 will be added to the customer's invoice.
(Exception: Hazardous
materials will not be shipped the same day.)
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Returned
Goods
NIST SRMs/RMs
are generally not returnable, with the exception of defective goods
or shipments made in error by NIST. However, normal transaction
of business inevitably requires the occasional return of merchandise
for exchange or credit. NIST has, therefore, instituted the following
return goods policy:
- Return shipments
are accepted by NIST only after specific arrangements to do so
have been made. To return a SRM/RM, contact the SRM Sales Office
to obtain a Return Authorization Number and shipping instructions.
REQUESTS FOR RETURN AUTHORIZATION MUST BE MADE WITHIN 30 DAYS
OF RECEIPT OF SHIPMENT.
- Return shipments
of hazardous SRMs/RMs authorized by SRM Sales Office, must be
packed, marked, labeled, and shipped in accordance with national
and international regulations governing their transportation.
Opened, leaking or damaged hazardous SRM/RM units and/or their
containers CANNOT BE RETURNED TO NIST but should be disposed
of in accordance with applicable laws and regulations.
Returns which
will not be authorized or accepted UNDER ANY CIRCUMSTANCES include:
- Perishable
SRM/RMs,
- Unsealed,
partially used, modified or mutilated SRMs/RMs
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Documentation
All documents
are printed in English. The documentation NIST furnishes (if required)
are:
- Commercial
invoice(s);
- Packing
slip(s);
- Air waybill
for air shipments (provided UPON REQUEST ONLY);
- NAFTA Certificate(s)
(when applicable);
- SRM/RM Certificate(s),
one for each unit ordered;
- Material
Safety Data Sheet(s), one for each type of ordered material requiring
it.
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Certificates
and Material Safety Data Sheets (MSDS)
Each SRM/RM
shipment contains sufficient copies of Certificates and Material
Safety Data Sheets (MSDS) (if applicable) for the number of units
ordered. However, if these documents are misplaced, NIST will provide
additional copies free of charge upon request. Customers may call,
fax, or use the following e-mail addresses to send in their requests:
Certificates:
srmcert@nist.gov
MSDS: srmmsds@nist.gov
Requests will
usually be processed within 24 hours. Documents under or equalling
ten (10) pages will be faxed; documents exceeding ten (10) pages
will be mailed.
NIST also
provides copies of misplaced archived certificates free of charge
to customers who possess NIST SRMs/RMs that are no longer for sale.
This service is available on a one-time-only basis. Please e-mail
your requests to the above listed addresses.
CUSTOMERS
ARE REQUIRED TO INSPECT ALL PACKAGES AND DOCUMENTATION IMMEDIATELY
UPON RECEIPT OF SHIPMENT. ANY DAMAGE, SHORTAGES OR DEFECTS MUST
BE REPORTED TO SRM GROUP CUSTOMER SERVICE AT (301) 975-6776, WITHIN
FIVE (5) DAYS OF RECEIPT OF SHIPMENT.
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Standard
Reference Materials Program, NIST, 100 Bureau Drive, Stop 2330,
Gaithersburg, MD 20899-2330
Telephone:
(301) 975-6776, Fax: (301) 948-3730
Date created: 04/17/2002
Last updated: 07/19/2004
Technical/Website Inquiries: Contact
Us
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