Federal Citizen Information Center
Pueblo, Colorado

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The Federal Citizen Information Center
The Consumer Information Catalog
Consumer Help
Consumer Action Handbook
Federal Citizen Information Center's National Contact Center
Government Information
Publications
Using the Website
Miscellaneous Topics
For the Media

The Federal Citizen Information Center

• What is the Federal Citizen Information Center?
• What is the history of FCIC?
• What is the Consumer Information Catalog?
• What is the Consumer Action Handbook and how do I get a copy?
• How do I contact the Federal Citizen Information Center?
• How can I make suggestions (publications, website improvements, ordering processes, etc.)?

The Consumer Information Catalog

• What is the Consumer Information Catalog?
• What types of information are listed in the Catalog?
• How can I get a copy and what does it cost?
• Can I get on a list to receive each new edition of the Catalog?
• Can I get multiple copies of the Catalog?
• How can I order the publications listed in the Catalog?
• Can I order more than one copy of a free publication?
• Can I get copies of publications listed in previous Catalogs?
• Do you have information in Spanish?
• Can I distribute the information in your Catalog?
• Do you have an e-mail list for the general public?

Consumer Help

• How can I get help with a consumer problem?
• Where can I file a complaint?
• How can I find out about product recalls?
• How can I find information on scams and frauds?
• Do you have the Consumer Price Index?

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Consumer Action Handbook

• What is the Consumer Action Handbook and how do I get a copy?
• How often is the Handbook updated?
• How many copies can I order?
• I have a correction or comment for the Handbook. What do I do?
• Why do some companies have stars or symbols by their names?
• How can I get my company/organization/office listed in the Consumer Action Handbook?

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FCIC's National Contact Center

• What is the FCIC National Contact Center and how can I contact them?

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Government Information

• Where can I find a phone number for a government agency?
• What is the Government-wide Search Service?
• Who can I call if I want information on Federal programs, benefits, or services?

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Publications

• How are publications developed?
• How can I list my publication in the Catalog?
• Do you develop publications with the private industry?
• Whom do I contact if my organization wishes to develop a cooperative publication?
• Do you have information in Spanish?
• How can I order the publications listed in the Catalog?
• Can I order more than one copy of a free publication?
• Can I get copies of publications listed in previous Catalogs?
• How can I check the status of my publication order and how long does it take to receive?
• What is your most popular publication?
• Why are some publications free and others vary in price?
• Can I distribute the information in your Catalog?

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Using this Web site

• What does your website feature?
• Can I order publications online with a credit card?
• How do I establish a GPO Deposit Account?
• I can't find a publication on a specific topic. Where else can I look?
• How does the Search feature work?
• Why aren't all publications available in HTML?
• How do I download the text of a publication?
• Which browser works best on this site?
• Can I link to your site?
• Can I link to the Consumer Action Handbook?
• Can I distribute the information in your Catalog?

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Miscellaneous Tips

• How can I get help with a consumer problem?
• How can I buy used federal property (cars, real estate, office equipment, etc.)?
• Where can I go if I have a car problem?
• How can I solve insurance problems?
• Where can I learn more about education grants and loans?
• Where can I find out more about veteran's benefits, assistance, etc.?
• How can I find out about Social Security benefits?

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For The Media

• How can I sign up to receive FCIC's free New for Consumers feature releases and Federal Consumer Focus live announce copy?
• How do I get free review copies of FCIC publications I would like to feature?
• I'm working on a story and need an interview with or quote from a government spokesperson. How do I find the right person to contact?
• How do you promote through the media?

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