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General
Information | Telephone
Slamming | Bill Collectors |
General Information
To browse through a
broad range of federal information resources available online, you may want to
visit the U.S. Consumer Gateway web site
maintained by the Federal Trade
Commission. The Consumer Gateway site is designed so that you can
locate information by category -- such as Food, Health, Product Safety, Your
Money, and Transportation. Each category has subcategories to direct you to
areas within individual federal web sites containing related information. It
also has information on fraudulent and deceptive practices in the market place
and important law-enforcement information and tips to avoid scams.
Many general consumer
matters are better handled or - in some cases - exclusively handled by State
and/or local government and we encourage you to check with these authorities in
addition to Federal offices.
If youre unsure
which agency in your State would handle a particular issue, you may call our
National Contact Center toll-free
1 (800) FED INFO, or check our State
and Local Government web page.
For general guidance
on resolving consumer complaints, take a look through the
Consumer Action Website.
Telephone Slamming
This is the illegal
practice of changing your long distance company without your permission. If you
feel this has happened to you, your best source for information is the
Federal Communications
Commission.
Bill Collectors
Both Federal and State
laws regulate the activities of certain bill and debt collectors. If you are
not sure whether a bill collector is respecting your rights under your
States laws, you may inquire at the appropriate office within your State
(check our State and Local Government web page), often
the office of the Attorney General. You may check about compliance to Federal
law on the web site of the Federal
Trade Commission.
Reviewed:
August 4, 2004
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