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Acquisition & Assistance Ombudsman


A & A Ombudsman
Jean Horton

Telephone: (202) 712-1431
Fax: (202) 216-3131
E-mail Address:AandAOmbudsman@usaid.gov


The primary goal of the Office of the A & A Ombudsman is to ensure equitable treatment of all parties participating in USAID acquisition and assistance programs. The A&A Ombudsman is the Agency official tasked with handling specific complaints as well as cross-cutting issues related to the acquisition and assistance process at USAID. For specific complaints, the A & A Ombudsman facilitates the achievements of fair resolution by reviewing the action in question in relation to relevant regulations and, where appropriate, consulting with Senior Agency Management and other federal-wide and USAID experts.

Samples of the cross-cutting issues include non-responsiveness of the acquisition and assistance "system", consistent application of A&A policies, initial inquiries concerning potential conflicts of interest, procurement integrity, etc. Additionally, the A & A Ombudsman will play a substantive role in the A&A reform, Business Process Improvement (BPI) initiatives, A&A training, outreach and "customer-access" and "customer-services" issues.


ADDITIONAL RESOURCES


For all other questions or suggestions regarding this Forecast, we can be reached at the following Internet address: AandAOmbudsman@USAID.GOV


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