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NCC - About Us

For over 35 years, Americans have been contacting the Federal Information Center, now known as the FCIC’s National Contact Center (NCC), to get answers to their questions about their government.  Initially, the telephone service was available only via local telephone numbers in key metropolitan areas.  But since 1990, the NCC has responded to public inquiries via a nationwide toll-free telephone number, 1 (800) FED-INFO. The number is listed in more than 500 telephone directories around the country, serving the majority of the American public.  The NCC responds to thousands of government information requests every business day, either providing the information directly or locating the source of assistance for the caller.

The National Contact Center (NCC), operated under contract by Aspen Systems Corporation in Indianapolis, Indiana, has two main functions for the FCIC:  responding to telephone and e-mail inquiries about Federal programs, benefits, and services, and  processing telephone requests for consumer publications.  Trained staff field the calls from 8 a.m. to 8 p.m. eastern time, Monday through Friday, except Federal holidays. New in 2003, the NCC began accepting e-mail inquiries through our partners at FirstGov.gov. E-mail inquiries are answered within 2 business days. Recorded information on frequently requested subjects is available around the clock. 

NCC Monthly Activity Reports

Fiscal Year 2004

Fiscal Year 2002

October 2001 January 2002 April 2002 July 2002
November 2001 February 2002 May 2002 August 2002
December 2001 March 2002 June 2002 September 2002

Last Updated: March 19, 2004

Logo of the General Services AdministrationThis service is provided by the Federal Citizen Information Center of the U.S. General Services Administration. If you have a comment or question, e-mail us.