GENERAL INFORMATION

USING DATA EFFECTIVELY – We provide examples of how data have been used to answer key questions for decision-makers in ways that benefit business, the individual or the community.

EDUCATION AND TRAINING – We have a  Training and Education main page which links to all of our current training offerings. Including:

• Topical Seminars & Workshops – A topical, hands-on seminar which explores the many facets of Census 2000 data, with emphasis on a subject area of interest.

• Using Census Statistics – A two-day, hands-on seminar which will explore the many facets of Census 2000 data.

• Understanding Federal Statistics – Provides a comprehensive look at the entire spectrum of Census Bureau programs and services, including other major statistics-producing federal agencies, and includes hands-on experience in a series of practical exercises.

• SF1 DVD Tutorial – Follow this web based tutorial for greater ease of use of our SF1 DVD product:   designed for all levels of data users, from the novice to the expert.

• Foreign Trade Export Regulations Expo – If you truly want to compete in the global marketplace you should attend a U.S. Export Regulations Seminar.  A comprehensive all-day seminar designed to acquaint you with the latest U.S. export regulations and export compliance activities of the U.S. Department of Commerce's Census Bureau-Foreign Trade Division and other federal agencies.

• Census 2000 Slide Shows – A new series of training modules helps you learn about the newest information available from Census 2000.

• DataFerrett Tutorial – Learn how to use this tool and data library that searches and retrieves data across federal, state, and local surveys; executes customized variable recoding, creates complex tabulations and business graphics.

• SIPP Tutorial (Survey Of Income and Program Participation) – This tutorial covers the functions of working with SIPP Longitudinal data.

CENSUS BUREAU NEWS – View the latest or subscribe to: Census Product Update, Latest News Releases by Date, News Releases by Subject, Monthly Economic Indicator News Releases, Tipsheets for Reporters, Editors, and News Directors.

GOT A QUESTION? – Ask the experts – Send questions or comments directly to the folks who generate the information for various topics; Access dozens of telephone contacts; or locate Census Bureau employees by name. Send general inquiries/comments to our webmaster or call 301-763-INFO (4636).

HOW TO OBTAIN AND USE CENSUS BUREAU DATA – Various outlets for accessing Census Bureau data.

CUSTOMER SERVICE

CUSTOMER FEEDBACK – Got an idea? Complaint? Kudos? Help us to better serve you – send us your comments at: comments@census.gov.

REPORT TO CENSUS BUREAU CUSTOMERS – We listen to our customers and use their feedback to improve the quality of our service delivery. Read our Reports to Census Bureau Customers to see how we have responded to our customers and our mandate to reinvent our policies and processes.

WHAT CUSTOMERS ARE SAYING – We've been listening to what you've been saying. Now see for yourself the results and implications of recent Census Bureau surveys of customer satisfaction.

CENSUS CALENDAR – Census Calendar is a calendar of events and communication exchanges with data users and others interested in the Census Bureau and its products and services. This calendar includes scheduled conferences and exhibits.

CUSTOMER SERVICE STANDARDS – As part of our commitment to the highest quality customer service, we have established comprehensive standards for providing information and products to our customers. Read them and see how we measure up.

WHAT EMPLOYEES ARE SAYING – To learn employees' perspectives on reinvention and workplace issues, the National Partnership for Reinventing Government (NPR), in cooperation with the Office of Personnel Management (OPM), conducted extensive surveys of Federal employees in 1998 and 1999. This is a summary of our key results and improvement strategy.