Jeep/Eagle Division of Chrysler Corp.
Customer Relations
Jeep/Eagle Division of Chrysler Corp.
PO Box 21-8004
Auburn Hills, MI 48321
1-800-992-1997
Fax: 248-512-8084
Kia Motors America, Inc.
Consumer Assistance Center
Kia Motors America, Inc.
PO Box 52410
Irvine, CA 92619-2410
Toll free: 1-800-333-4KIA
Fax: (949) 470-2812
Web site: www.kia.com
Lexus
A Division of Toyota Motor Sales, U.S.A., Inc.
Lexus
Customer Satisfaction Department
Mail Drop L203, 19001 South Western Ave.
Torrance, CA 90509-2732
Toll free: 1-800-25 LEXUS
Fax: Fax: 310-468-2992
Web site: www.lexus.com
Mazda Motor of America, Inc.
Customer Relations Manager
Mazda N. American Operations
Corporate Office
Jamboree Plaza
4 Park Plaza, Suite 1250
Irvine, CA 92614
Toll free: 1-800-222-5500
Web site: www.mazdausa.com
Mercedes Benz of North America, Inc.
Customer Assistance Center
Mercedes Benz USA, Inc.
3 Paragon Dr.
Montvale, NJ 07645
Toll free: 1-800-222-0100
Toll free: 1-800-367-6372 (800-FOR-MERC)
Fax: 201-476-6213
Web site: www.mbusa.com
Mitsubishi Motor Sales of America,
Inc.
Customer Relations
Mitsubishi Motor Sales of America
6400 Katella Ave.
Cypress, CA 90630-0064
Toll free: 1-800-MITSU-2000
Web site: www.mitsubishimotors.com
Nissan Motor Corp. in USA
Consumer Affairs Group
Nissan North America, Inc.
PO Box 191
Gardena, CA 90248-0191
310-532-3111
Toll free: 1-800-647-7261 (all consumer inquiries)
Fax: 310-771-2025
Web site: www.nissan-usa.com
Oldsmobile Division General Motors Corp.
Customer Assistance Network
Oldsmobile Division General Motors Corp.
PO Box 33171
Detroit, MI 48232-5171
Toll free: 1-800-442-6537
Toll free: 1-800-535-6537 (roadside assistance)
TDD toll free: 1-800-833-6537
Web site: www.oldsmobile.com
Peugeot Motors of America, Inc.
Peugeot Motors of America, Inc.
Consumer Relations
Peugeot Motors of America, Inc.
Overlook at Great Notch
150 Clove Rd.
Little Falls, NJ 07424
973-812-4444
Toll free: 1-800-345-5545
Fax: 973-812-2148
E-mail: peugeot2@bellatlantic.net
Web site: www.peugeot.com
Pontiac Division, General Motors Corp.
Customer Assistance Center
Pontiac Division, General Motors Corp.
P.O. Box 33172
Detroit, MI 48232-5172
Toll free: 1-800-762-2737 (800-PM-CARES)
Toll free: 1-800-762-3743 (1-800-ROADSIDE)
TDD toll free: 1-800-833-7668
Web site: www.gm.com
Porsche Cars North America, Inc.
Owner Relations
Porsche Cars North America, Inc.
980 Hammond Dr., Suite 1000
Atlanta, GA 30328
770-290-3500
Toll free: 1-800-545-8039
Fax: 770-360-3711
Web site: www.porsche.com
Saab Cars USA, Inc.
Customer Assistance Center
Saab Cars USA, Inc.
4405-A International Blvd.
Norcross, GA 30093
770-279-0100
Toll free: 1-800-955-9007
Fax: 770-279-6499
Web site: www.saabusa.com
Saturn Corp., Division of General Motors Corp.
Saturn Customer Assistance Center
Saturn Corporation, Division of General Motors Corp.
100 Saturn Pkwy.
Spring Hill, TN 37174
931-486-5050
Toll free: 1-800-553-6000
TDD toll free: 1-800-833-6000
Fax: 931-486-5059
Web site: www.saturn.com
Schuman Carriage Subaru
Hawaii
Schuman Carriage Subaru
1234 South Beretania St.
P.O. Box 2420
Honolulu, HI 96804
808-592-4464
Fax: 808-592-4494
Subaru of America, Inc.
National Customer Service Center
Subaru of America, Inc.
Subaru Plaza, PO Box 6000
Cherry Hill, NJ 08002
856-488-8500
Toll free: 1-800-782-2783
Fax: 856-488-0485
Web site: www.subaru.com
Toyota Motor Sales USA, Inc.
Customer Assistance Center
Toyota Motor Sales USA, Inc.
Department H200
19001 S. Western Ave.
Torrance, CA 90509
310-468-4000
Toll free: 1-800-331-4331
TDD toll free: 1-800-443-4999
Fax: Fax: 310-468-7800
Web site: www.toyota.com
Volkswagen of America
Customer Relations
Volkswagen of America
Hills Corporate Center
3499 West Hamlin Rd.
Rochester Hills, MI 48309
1-800-DRIVE VW
Toll free: 1-800-822-8987
Fax: 248-340-4660
Web site: www.vw.com
Volvo Cars of North America
Customer Service
Volvo Cars of North America Corporate Office
PO Box 914
7 Volvo Dr., Bldg. A
Rockleigh, NJ 07647-0915
Toll free: 1-800-458-1552
Fax: 201-768-8695
Web site: www.volvocars.com
Automotive Dispute Resolution Programs
Center for Auto Safety (CAS)
1825 Connecticut Ave., NW Suite 330
Washington, DC 20009
202-328-7700 ext. 107
Web site: www.autosafety.org
CAS advocates on behalf of consumers in auto safety and quality, fuel efficiency, emissions, and related issues. For
advice on specific problems, CAS requests that consumers write a brief statement of the problem or question; include the
year, make, model of the vehicle, and a stamped self-addressed envelope.
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1838
703-276-0100
Toll free: 1-800-955-5100
TDD/TTY: 703-276-1862
Fax: 703-525-8277
E-mail: info@cbbb.bbb.org
Web site: www.bbb.org
Third-party dispute resolution program for automobile manufacturers.
Office of Defects Investigation
DOT Auto Safety Hotline
400 7th St., SW
Washington, DC 20590
1-888-DASH-2-DOT (1-888-327-4236)
1-800-424-9153
Fax: 202-366-7882
Web site: www.nhtsa.dot.gov/hotline
Consumers can contact the DOT Auto Safety Hotline to report safety defects in vehicles, tires, and child safety seats.
Information is available about air bags, child safety seats, seat belts, and general highway safety. Consumers who experience
a safety defect in their vehicle are encouraged to report the defect to the Hotline in addition to the dealer or
manufacturer.
International Association of Lemon Law Administrators
E-mail: ialla@ialla.net
Web site: www.TheLemonLaw.org
This organization supports and promotes government agencies that administer motor vehicle warranty and related laws,
through the publication of a newsletter, consumer and industry education, and other intergovernmental activities.
Motorist Assurance Program
7101 Wisconsin Ave.
Suite 1200
Bethesda, MD 20814
301-634-4954
301-634-4955
Fax: 202-318-0378
E-mail: map@motorist.org
Web site: www.motorist.org
MAP accredits those auto repair shops that apply and follow industry developed standards for inspecting vehicles as well
as meet other requirements, handles inquiries/disputes between accredited shops and customers and offers information to
consumers about how to locate a repair shop how to talk to a technician and how to gain satisfaction from auto repair shops.
National Automobile Dealers Association
8400 Westpark Dr.
McLean, VA 22102
703-821-7000
Toll free: 1-800-252-6232
Fax: 703-821-7075
Web site: www.nada.org
Third-party dispute resolution program administered through the National Automobile Dealers Association. Consumer
information available on request.
National Institute for Automotive Service Excellence (ASE)
101 Blue Seal Dr. SE, Suite 101
Leesburg, VA 20175
703-669-6600
Web site: www.asecert.org
ASE is an independent, national nonprofit organization founded in 1972 to help improve the quality of automotive service
and repair through the voluntary testing and certification of automotive repair professionals. More than 424,000
ASE-certified technicians work in dealerships, independent repair shops, service stations, auto parts stores, fleets and
schools. ASE publishes several consumer publications about auto maintenance and repair.
RV Consumer Group
PO Box 520
Quilcene, WA 98376
Order Desk: 1-800-405-3325
E-mail: rvgroup@rv.org
Web site: www.rv.org
We are a nonprofit organization dedicated to the safety of recreational vehicles.We are not aligned or affiliated with
the RV industry. We offer books and memberships to help consumers with the selection of buying RVs.