Every year the
Consumer Federation of America and the National Association of Consumer
Agency Administrators survey government consumer protection offices to
find out what transactions generate the most complaints. Auto sales, auto
repair, and auto leasing are usually near the top of the list. Other frequent
"winners" include home improvement, retail sales, credit and lending,
and mail order. A recent addition to the list is the purchase of household
goods such as appliances, computers and furniture.
To avoid problems during these
and other consumer transactions, take the steps and heed the warnings
set out below.
• Decide in advance exactly
what you want and what you can afford. Don't buy on impulse or because
a salesperson is pressuring you.
• Ask friends and family
for recommendations based on their experience.
• Get advice and price
quotes from several sellers. Remember, their goal is to make a sale.
• Review product test
results and other information from consumer experts. See Consumer Information
Sources.
• Check out a company's
complaint record with your local consumer affairs office and the Better
Business Bureau. Ask about the number of complaints filed, and how the
company responded. Compare the number of complaints to the company's volume
of business.
• Make sure that the
company has all appropriate state and local licenses. Occupational and
professional licensing boards cover doctors, lawyers, home improvement
contractors, and other businesses. See Trade and Professional Associations
for more information.
• Read and understand
any contract you are asked to sign. Make sure there are no blank spaces
and that any verbal promises made by the salesperson are in the contract.
• Get a written copy
of guarantees and warranties. Compare their features.
• Extended warranties
or service contracts are very profitable for business. Decide whether
the extra peace of mind is worth the price. To find out more, contact
the Federal Trade Commission or your state or local consumer office.
• Get the seller's refund
and return policies.
• Consider paying by
credit card. If you later have a legitimate dispute with the seller, you
do not have to pay a charge made on your credit card. See Credit.
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