Save all contracts,
sales receipts, canceled checks, owner’s manuals and warranty documents.
To avoid problems, read and follow product and service instructions. The
way you use or take care of a product might affect your warranty rights.
The first step in resolving
a consumer problem is usually to contact the business that sold you the
item or performed the service. If you wish to go directly to the headquarters
of the company or the manufacturer, ask if they have a consumer affairs
office and, if so, report the problem directly to them. Otherwise, communicate
with a manager or the president of the business.
See Corporate Consumer Contacts
for contact information on several hundred corporations. If you don’t
find the company you are looking for, check the product label, warranty
or other papers you received at the time of purchase. These reference
books at your public library also have helpful information:
• The Standard &
Poor’s Register of Corporations, Directors and Executives
• Trade Names Directory
• Standard Directory
of Advertisers
• Dun & Bradstreet
Directory
• Thomas Register of
American Manufacturers
Keep in mind the name of the
manufacturer or parent company is often different than the brand name.
You may also be able to get a corporation’s address from the Attorney
General’s office in the state where the company is incorporated.
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