Image of FCIC Handbook title bar linking to the Consumer Action Handbook Table of Contents.
Tips on: Before You Buy | After You Buy | Cars | Education | Employment | Food and Nutrition | Health
Housing | Insurance | Money and Credit | Investing | Privacy | Shopping at Home | Travel | Utilities
Order a Printed Handbook   |    Link to the Handbook   |    Middle School Lesson Plan   |    Our Partners
En Español

Useful addresses, phone numbers, and websites
Button image linking to the Corporate Consumer Contacts listed in the FCIC Handbook.
Button image linking to the Car Manufacturers and Dispute Resolution Programs listed in the FCIC Handbook.
Button image linking to State, County, and City Government Consumer Protection Offices listed in the FCIC Handbook.
Button image linking to the State Banking Authorities listed in the FCIC Handbook.
Button image linking to the State Insurance Regulators listed in the FCIC Handbook.
Button image linking to the State Securities Administrators listed in the FCIC Handbook.
Button image linking to the State Utilities Commissions listed in the FCIC Handbook.
Button image linking to the State Weights and Measures Offices listed in the FCIC Handbook.
Button image linking to the Selected Federal Agencies listed in the FCIC Handbook.
Button image linking to the Better Business Bureaus listed in the FCIC Handbook.
Button image linking to the National Consumer Organizations listed in the FCIC Handbook.
Button image linking to the Trade and Professional Associations listed in the FCIC Handbook.
Button image linking to the U.S. Military Consumer Services Programs and Commissary and Exchange Offices listed in the FCIC Handbook.


Image of FCIC logo linking back to the Federal Citizen Information Center web site.

Image of FirstGov logo linking to the FirstGov web site.
space

Car Manufacturers

If you have a problem with a car purchased from a local dealer, first try to work it out with the dealer. If the problem is not resolved, contact the manufacturer's regional or national office. Ask for the consumer affairs office. Many of these are listed in this section.

If you are still unsuccessful, consider contacting the other organizations in this section that handle consumer complaints.

These programs are usually called alternative dispute resolution programs. Generally, there are three types: arbitration, conciliation and mediation. All three methods of dispute resolution vary. Ask for a copy of the rules of the program before you file your case. Generally, the decisions of the arbitrators are binding and must be accepted by both the customer and the business. However, in other forms of dispute resolution, only the business is required to accept the decision. In some programs, decisions are not binding on either party.

Remember, before contacting one of these programs, try to resolve the complaint with the company. If you still cannot resolve your problem, contact one of the third-party resolution programs. Be sure to contact your local or state consumer agency to see if your state offers state-run dispute resolution programs.

If you suspect you have a vehicle problem that might fall under your state's lemon law, call your local or state consumer protection agency to find out about your rights under the lemon law.

If you have a safety problem with your vehicle, report it to the National Highway Traffic Safety Administration Auto Safety Hotline. NHTSA also provides recall and crash test information, but does not handle complaints.

space
Acura

Customer Relations Department
Acura
1919 Torrance Blvd. 500-2N-7E
Torrance, CA 90501-2746
Toll free: 1-800-382-2238
Toll free:1-800-594-8500 (roadside assist)
Fax: 310-783-3535
Web site: www.acura.com

Alfa Romeo Distributors of North America, Inc.

Alfa Romeo Distributors of North America, Inc.
7454 Brokerage
Orlando, FL 32809
407-856-5000
Fax: 407-856-5000

SOCAP - Member of the Society of Consumer Affairs Professionals in Business American Honda Motor Co., Inc.

Consumer Affairs Department
American Honda Motor Co., Inc. (Corporate Office)
1919 Torrance Blvd.
Torrance, CA 90501-2746
310-783-2000
Toll free: 1-800-999-1009
Fax: 310-783-3273
Web site: www.honda.com

SOCAP - Member of the Society of Consumer Affairs Professionals in Business American Isuzu Motors, Inc.

Owner Relations Department
American Isuzu Motors, Inc.
13340 183rd St.
Cerritos, CA 90702-6007
Toll free: 1-800-255-6727
Fax: 562-229-5455
Web site: www.isuzu.com

SOCAP - Member of the Society of Consumer Affairs Professionals in Business American Suzuki Motor Corp.

Customer Relations Department
American Suzuki Motor Corp.
PO Box 1100
3251 East Imperial Hwy.
Brea, CA 92822-1100
714-996-7040, ext. 380 (motorcycles)
714-572-1490
Toll free: 1-800-934-0934 (automotive only)
Fax: 714-524-2512
Web site: www.suzuki.com

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Aston Martin, Jaguar Landrover Premier Auto Group

Customer Relations Department
Aston Martin, Jaguar Landrover Premier Auto Group
U.S. National Headquarters
1 Premier Place
Irvine, CA 92618
949-341-6100
Toll free: 1-800-452-4827
Fax: Fax: 949-341-6152
Web site: www.jaguar.com

Audi of America, Inc.

Client Relations
Audi of America, Inc.
3499 West Hamlin Rd.
Rochester Hills, MI 48309
Toll free: 1-800-822-2834
Fax: Fax: 248-754-6504
Web site: www.audiusa.com

BMW of North America, Inc.

BMW of North America, Inc. Corporate Office
300 Chestnut Ridge Rd.
Woodcliff Lake, NJ 07675
201-307-4000
Toll free: 1-800-831-1117 (BMW Customer Service Center)
Fax: 201-930-8362
Web site: www.bmwusa.com

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Buick Division General Motors Corp.

Customer Assistance Center
Buick Division General Motors Corp.
PO Box 33136
Detroit, MI 48232-5136
313-556-5000
Toll free: 1-800-521-7300
Toll free: 1-800-252-1112 (roadside assistance)
TDD toll free: 1-800-832-8425
Web site: www.buick.com

Cadillac Motor Car Division

Customer Assistance Center
Cadillac Motor Car Division
PO Box 33169
Detroit, MI 48232-5169
Toll free: 1-800-458-8006
Toll free: 1-800-882-1112 (roadside assistance)
TDD toll free: 1-800-833-2622
Web site: www.cadillac.com

Chevrolet Motor Division, General Motors Corp.

Customer Assistance Center
Chevrolet Motor Division, General Motors Corp.
PO Box 33170
Detroit, MI 48232-5170
Toll free: 1-800-222-1020
Toll free: 1-800-243-8872 (roadside assistance)
TDD toll free: 1-800-833-2438
Fax: 313-556-5108
Web site: www.chevrolet.com

Daihatsu America, Inc.

Consumer Affairs Department
Daihatsu America, Inc.
28 Centerpointe Dr., Suite 120
La Palma, CA 90623
714-690-4700
Toll free: 1-800-777-7070
Fax: 714-690-4720
Web site: www.daihatsu.com/

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Daimler Chrysler Motors Corp
See Jeep/Eagle

Daimler Chrysler Customer Center
PO Box 21-8004
Auburn Hills, MI 48321-8004
Toll free: 1-800-992-1997
Fax: 248-512-8084
Web site: www.chrysler.com

Only location needed - they have consolidated

Ferrari North America Inc.

Ferrari North America Inc. Corporate Office
250 Sylvan Ave.
Englewood Cliffs, NJ 07632
201-816-2600
Fax: 201-816-2626
E-mail: administrative@ferrari.com
Web site: www.ferrari.com

Ford Motor Company

Ford Dispute Settlement Board
PO Box 5120
Southfield, MI 48086-5120
Toll free: 1-800-428-3718

Customer Relationship Center
Ford Motor Company
16800 Executive Plaza Dr.
P.O. Box 6248
Dearborn, MI 48121
Toll free: 1-800-392-3673
Web site: www.ford.com

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Provided financial support for the publication of the Consumer Action Handbook General Motors Corporation

Corporate Affairs/Community Relations
General Motors Corporation
100 Renaissance Center
Detroit, MI 48265
313-667-3800
313-556-5000

GMC Division General Motors Corp.

Customer Assistance Center
GMC Division, General Motors Corp.
PO Box 33172
Detroit, MI 48232-5172
Toll free: 1-800-462-8782
Toll free: 1-800-223-7799 (roadside assistance)
TDD toll free: 1-800-462-8583
Web site: www.gmc.com

Honda
See American Honda Motor Co., Inc.

Hyundai Motor America

Consumer Affairs
Hyundai Motor America
10550 Talbert Ave.
P.O. Box 20850
Fountain Valley, CA 92728-0850
714-965-3000
Toll free: 1-800-633-5151
Fax: 714-965-3861
E-mail: cmd@hma.service.com
Web site: www.hyundaiusa.com

Isuzu
See American Isuzu Motors, Inc.

Jeep/Eagle Division of Chrysler Corp.

Customer Relations
Jeep/Eagle Division of Chrysler Corp.
PO Box 21-8004
Auburn Hills, MI 48321
1-800-992-1997
Fax: 248-512-8084

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Kia Motors America, Inc.

Consumer Assistance Center
Kia Motors America, Inc.
PO Box 52410
Irvine, CA 92619-2410
Toll free: 1-800-333-4KIA
Fax: (949) 470-2812
Web site: www.kia.com

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Lexus

A Division of Toyota Motor Sales, U.S.A., Inc.
Lexus
Customer Satisfaction Department
Mail Drop L203, 19001 South Western Ave.
Torrance, CA 90509-2732
Toll free: 1-800-25 LEXUS
Fax: Fax: 310-468-2992
Web site: www.lexus.com

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Mazda Motor of America, Inc.

Customer Relations Manager
Mazda N. American Operations Corporate Office
Jamboree Plaza
4 Park Plaza, Suite 1250
Irvine, CA 92614
Toll free: 1-800-222-5500
Web site: www.mazdausa.com

Mercedes Benz of North America, Inc.

Customer Assistance Center
Mercedes Benz USA, Inc.
3 Paragon Dr.
Montvale, NJ 07645
Toll free: 1-800-222-0100
Toll free: 1-800-367-6372 (800-FOR-MERC)
Fax: 201-476-6213
Web site: www.mbusa.com

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Mitsubishi Motor Sales of America, Inc.

Customer Relations
Mitsubishi Motor Sales of America
6400 Katella Ave.
Cypress, CA 90630-0064
Toll free: 1-800-MITSU-2000
Web site: www.mitsubishimotors.com

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Nissan Motor Corp. in USA

Consumer Affairs Group
Nissan North America, Inc.
PO Box 191
Gardena, CA 90248-0191
310-532-3111
Toll free: 1-800-647-7261 (all consumer inquiries)
Fax: 310-771-2025
Web site: www.nissan-usa.com

Oldsmobile Division General Motors Corp.

Customer Assistance Network
Oldsmobile Division General Motors Corp.
PO Box 33171
Detroit, MI 48232-5171
Toll free: 1-800-442-6537
Toll free: 1-800-535-6537 (roadside assistance)
TDD toll free: 1-800-833-6537
Web site: www.oldsmobile.com

Peugeot Motors of America, Inc.

Peugeot Motors of America, Inc.
Consumer Relations
Peugeot Motors of America, Inc.
Overlook at Great Notch
150 Clove Rd.
Little Falls, NJ 07424
973-812-4444
Toll free: 1-800-345-5545
Fax: 973-812-2148
E-mail: peugeot2@bellatlantic.net
Web site: www.peugeot.com

Pontiac Division, General Motors Corp.

Customer Assistance Center
Pontiac Division, General Motors Corp.
P.O. Box 33172
Detroit, MI 48232-5172
Toll free: 1-800-762-2737 (800-PM-CARES)
Toll free: 1-800-762-3743 (1-800-ROADSIDE)
TDD toll free: 1-800-833-7668
Web site: www.gm.com

Porsche Cars North America, Inc.

Owner Relations
Porsche Cars North America, Inc.
980 Hammond Dr., Suite 1000
Atlanta, GA 30328
770-290-3500
Toll free: 1-800-545-8039
Fax: 770-360-3711
Web site: www.porsche.com

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Saab Cars USA, Inc.

Customer Assistance Center
Saab Cars USA, Inc.
4405-A International Blvd.
Norcross, GA 30093
770-279-0100
Toll free: 1-800-955-9007
Fax: 770-279-6499
Web site: www.saabusa.com

Saturn Corp., Division of General Motors Corp.

Saturn Customer Assistance Center
Saturn Corporation, Division of General Motors Corp.
100 Saturn Pkwy.
Spring Hill, TN 37174
931-486-5050
Toll free: 1-800-553-6000
TDD toll free: 1-800-833-6000
Fax: 931-486-5059
Web site: www.saturn.com

Schuman Carriage Subaru

Hawaii
Schuman Carriage Subaru
1234 South Beretania St.
P.O. Box 2420
Honolulu, HI 96804
808-592-4464
Fax: 808-592-4494

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Provided financial support for the publication of the Consumer Action Handbook Subaru of America, Inc.

National Customer Service Center
Subaru of America, Inc.
Subaru Plaza, PO Box 6000
Cherry Hill, NJ 08002
856-488-8500
Toll free: 1-800-782-2783
Fax: 856-488-0485
Web site: www.subaru.com

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Toyota Motor Sales USA, Inc.

Customer Assistance Center
Toyota Motor Sales USA, Inc.
Department H200
19001 S. Western Ave.
Torrance, CA 90509
310-468-4000
Toll free: 1-800-331-4331
TDD toll free: 1-800-443-4999
Fax: Fax: 310-468-7800
Web site: www.toyota.com

Volkswagen of America

Customer Relations
Volkswagen of America
Hills Corporate Center
3499 West Hamlin Rd.
Rochester Hills, MI 48309
1-800-DRIVE VW
Toll free: 1-800-822-8987
Fax: 248-340-4660
Web site: www.vw.com

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Volvo Cars of North America

Customer Service
Volvo Cars of North America Corporate Office
PO Box 914
7 Volvo Dr., Bldg. A
Rockleigh, NJ 07647-0915
Toll free: 1-800-458-1552
Fax: 201-768-8695
Web site: www.volvocars.com

Automotive Dispute Resolution Programs

Center for Auto Safety (CAS)
1825 Connecticut Ave., NW Suite 330
Washington, DC 20009
202-328-7700 ext. 107
Web site: www.autosafety.org

CAS advocates on behalf of consumers in auto safety and quality, fuel efficiency, emissions, and related issues. For advice on specific problems, CAS requests that consumers write a brief statement of the problem or question; include the year, make, model of the vehicle, and a stamped self-addressed envelope.

BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1838
703-276-0100
Toll free: 1-800-955-5100
TDD/TTY: 703-276-1862
Fax: 703-525-8277
E-mail: info@cbbb.bbb.org
Web site: www.bbb.org

Third-party dispute resolution program for automobile manufacturers.

Office of Defects Investigation
DOT Auto Safety Hotline
400 7th St., SW
Washington, DC 20590
1-888-DASH-2-DOT (1-888-327-4236)
1-800-424-9153
Fax: 202-366-7882
Web site: www.nhtsa.dot.gov/hotline

Consumers can contact the DOT Auto Safety Hotline to report safety defects in vehicles, tires, and child safety seats. Information is available about air bags, child safety seats, seat belts, and general highway safety. Consumers who experience a safety defect in their vehicle are encouraged to report the defect to the Hotline in addition to the dealer or manufacturer.

International Association of Lemon Law Administrators
E-mail: ialla@ialla.net
Web site: www.TheLemonLaw.org

This organization supports and promotes government agencies that administer motor vehicle warranty and related laws, through the publication of a newsletter, consumer and industry education, and other intergovernmental activities.

Motorist Assurance Program
7101 Wisconsin Ave.
Suite 1200
Bethesda, MD 20814
301-634-4954
301-634-4955
Fax: 202-318-0378
E-mail: map@motorist.org
Web site: www.motorist.org

MAP accredits those auto repair shops that apply and follow industry developed standards for inspecting vehicles as well as meet other requirements, handles inquiries/disputes between accredited shops and customers and offers information to consumers about how to locate a repair shop how to talk to a technician and how to gain satisfaction from auto repair shops.

National Automobile Dealers Association
8400 Westpark Dr.
McLean, VA 22102
703-821-7000
Toll free: 1-800-252-6232
Fax: 703-821-7075
Web site: www.nada.org

Third-party dispute resolution program administered through the National Automobile Dealers Association. Consumer information available on request.

National Institute for Automotive Service Excellence (ASE)
101 Blue Seal Dr. SE, Suite 101
Leesburg, VA 20175
703-669-6600
Web site: www.asecert.org

ASE is an independent, national nonprofit organization founded in 1972 to help improve the quality of automotive service and repair through the voluntary testing and certification of automotive repair professionals. More than 424,000 ASE-certified technicians work in dealerships, independent repair shops, service stations, auto parts stores, fleets and schools. ASE publishes several consumer publications about auto maintenance and repair.

RV Consumer Group
PO Box 520
Quilcene, WA 98376
Order Desk: 1-800-405-3325
E-mail: rvgroup@rv.org
Web site: www.rv.org

We are a nonprofit organization dedicated to the safety of recreational vehicles.We are not aligned or affiliated with the RV industry. We offer books and memberships to help consumers with the selection of buying RVs.

space

This service is provided by the Federal Citizen Information Center of the U.S. General Services Administration. If you have a comment or question, e-mail