The
Federal Citizen Information Center (FCIC) wishes to extend special
thanks to the National Association of Consumer Agency Administrators,
the National Consumers League, and ConsumerWorld.org for their help
in developing this edition of the Consumer Action Handbook. Their
expertise on the front lines of consumer education and complaint handling
has contributed immeasurably to the value and quality of this publication.
This service is
provided by the Federal Citizen Information Center of the
U.S. General Services Administration. If you
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