USA Services - Put FirstContact to Work for You!

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Put FirstContact to Work for You!

"FirstContact" is the General Services Administration’s (GSA’s) new and innovative contract vehicle for multi-channel contact center services. This new contract vehicle is the first of its kind to offer a full range of contact center services, e-Gov solutions and customer relationship management strategies.

Use our contract for your citizen service needs with our "no protest" task orders for

Contact Centers
E-mail Response Services
Interactive Voice Systems
Web Chat
Automated FAQS
More Services…

How to order services

Image of a man intently examining a computer screen.

We can complete most procurements in six to eight weeks. Find out more about services offered by our
pre-qualified Solution Partners

ADDITIONAL SERVICES

MISDIRECTED INQUIRIES
Get a phone call or e-mail that belongs somewhere else?
We’ll handle it for free.

TIER ONE – BASIC INQUIRIES
The National Contact Center answers some agency basic inquiries through our extensive database of resources and contacts.

RESEARCH ON CITIZEN INQURIES
How do citizens want to reach the government for certain services and information? Read the latest findings on citizen contacts.

BEST PRACTICES AND BENCHMARKING
We’re learning from the best customer service leaders and applying the lessons learned to government.

ADVOCATES PROGRAM
See how agencies work together to match citizen needs with the right communication method. We’re developing standards.

What We Do for Citizens

FIRSTGOV.GOV
The Home Page of the U.S.Federal Government

1-800-FED-INFO
Call for information on any government service

PUBLICATIONS
Acne to Zoos and all the information in between

FIND THE ANSWER
All of your “How do I...?” questions in one place

En Español
(In Spanish get your answers and help here)

Ask Uncle Sam
E-mail replies to your questions in two days

Start Here

Privacy and Important Policies | Freedom of Information Act Updated 9/30/04

This service is provided by the Federal Citizen Information Center, Office of Citizen Services and Communications, U.S. General Services Administration. If you have a comment or question about this website, e-mail us.