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Emergency Guidance for U.S. Citizens in Ukraine

On February 24, 2022, the Department of State suspended consular operations in Lviv, Ukraine, following the suspension of consular services at the U.S. Embassy in Kyiv on February 12, 2022.  U.S. citizens seeking emergency assistance and those who decide to remain in Ukraine should complete this online form and the State Department will respond.  The U.S. government will not be able to evacuate U.S. citizens from Ukraine. Please review what the U.S. government can and cannot do to assist you in a crisis overseas. U.S. citizens may seek consular services, including requests for repatriation loans, passport and visa services, at U.S. Embassies in the following neighboring countries.

Since January 24, 2022, the United States has been urging American citizens to leave Ukraine immediately, due to the threat of Russian military action.  For those seeking to depart Ukraine by land to Poland, the U.S. government has established a 24-hour Welcome Center in Przemysl, Poland, near the Poland/Ukraine border.  See our Security Alert of February 14 for detailed information on the Welcome Center and contact information.  On February 12, the U.S. Embassy issued a Security Alert informing U.S. citizens of the opening of the Poland/Ukraine land border for U.S. citizens and providing border crossing information.  For land border crossing information please see our February 14 Security Alert - Overland Border Crossing for Departing Ukraine.

 Actions to Take: 

  • Visit the U.S. Embassy in Kyiv’s webpage to view the most recent safety and security alerts for U.S. citizens.

  • Regularly monitor local and international news and social media news channels.

  • Ensure travel documents are valid and easily accessible.

  • Review your personal security plans and always have a contingency plan in place that does not rely on U.S. government assistance.

  • Get a COVID-19 vaccine to facilitate your travel.

  • Enroll in the Department of State’s Smart Traveler Enrollment Program (STEP).  STEP enrollment gives you the latest security updates and makes it easier for the U.S. Embassy to contact you in an emergency.

  • Regularly monitor the State Department’s website for current Travel Advisories.  Read the Country Specific Information for Ukraine.  For additional information, refer to the “Traveler’s Checklist” on the State Department’s website.

  • Please see information on What the Department of State Can and Can’t Do in a Crisis.

 For Assistance:

  • Complete the Department of State’s online assistance form or 

  • Call +1 606 260 4379  (outside the U.S.) or +1 833 741 2777  (from the U.S.) or

  • Email KyivACS@state.gov