Casework Success Stories

To understand more about how our office can assist you, please visit the Help with a Federal Agency page, or call the District Office at 860-278-8888 to be connected with a member of Rep. Larson’s staff.

Here is what some of your neighbors in the First District are saying about how Rep. Larson’s office was able to assist them: 

“The complicated and confusing system the VA has in place is unusable. Without the inquiry made by Congressman Larson’s office, I feel I would have gotten no answers and been left in the dark. His office made every effort to keep me informed, was kind and helpful, and even gave me weekly updates and would contact me immediately if they received information from the VA. As a retired government employee and a disabled veteran, I can honestly say this office is one of the few efficient offices in the federal government.”

Behar from Newington

Behar from Newington had tried unsuccessfully to obtain an interview for his naturalization application with U.S. Citizenship and Immigration Services (USCIS). He contacted Congressman Larson’s office for help getting a response from USCIS:

“My case was stuck in one of the USCIS offices and thanks to Congressman Larson’s office, I was able to get an interview scheduled. The office was very helpful in walking me through the process. I never expected this kind of service and am very impressed with what the office did for me.”

Annie from West Hartford

Annie from West Hartford had questions about rent and utility rebates available to seniors. After hearing from Annie, Congressman Larson’s office provided her with the information she needed as well as acritical update on her missing stimulus check:

“I called in for assistance with a passport, housing, and the IRS. Rep. Larson’s office made a difference by showing that they care about me as a constituent, and I can count on them in the future. My case involved my stimulus and a housing issue that were both resolved in a timely manner.”

Ryan from Winchester

Ryan from Winchester was having a problem with the IRS related to his 2020 Tax Return, so he contacted Congressman Larson’s office. After inquiring with the IRS on the pending return, it was promptly completed and issued:

“This is the second time that a call to the Congressman has successfully solved an issue for me when I had nowhere else to turn. I couldn't be more pleased and thankful. I was reluctant to call because I didn't believe that my case would even make it to the Congressman or anyone else's desk. But I'm so glad I did. I tried repeatedly and to no avail to get help or answers from all channels before calling. But I now know Congressman Larson actually does care and helps out the ‘little guy.’ When all options are exhausted and you think there's no hope, there is somewhere to turn.”

Stephen from West Hartford

Stephen, a senior living on fixed income in West Hartford, was told he must pay a higher Medicare premium because the IRS had yet to process his tax return. Congressman Larson’s office worked to rectify the situation. The adjustment meant that Stephen had to pay much less towards his Medicare premium:

“We were assessed an adjustment to our Medicare premium as a result of the IRS not having processed our tax return submitted in 2021. We were unable to contact the IRS as they were not taking phone calls and Social Security would not rescind the adjustment until the IRS gave the okay. Out of frustration I contacted your office to register a complaint, not expecting that your office could help resolve the issue. To my surprise I was told that you could help.”

Elizabeth from Cromwell

Elizabeth from Cromwell had planned a vacation to Budapest with her family. She was left scrambling when she realized her passport was expired. Not sure where to turn, Elizabeth contacted Congressman Larson’s office for help, who was able get her an appointment with the Connecticut Passport Agency in time for her trip:

“Without the intervention and help from this office a ‘once in a lifetime’ vacation would have been ruined. I could not get any information about my missing passport needed for a family vacation. I was contacted by the office and they contacted essential personnel to get ma an appointment at the passport office within one day. I never realized that our elected officials could help ordinary people with bureaucratic red tape.”

Kathleen from Torrington

Kathleen from Torrington had been working tirelessly to correct her elderly father’s tax returns. Without any success on her own, Kathleen called Congressman Larson’s office, who was able to get her dad’s returns amended:

“After trying for two-and-a-half years to get my dad's 2019-2021 tax returns corrected, your office helped in getting my dad's returns processed and his refunds mailed to him. Your staff was outstanding. It's been a long process but your office kept in touch with me every month until everything was settled. I would highly recommend people contact your office.”

Marc from Newington

Marc from Newington was incorrectly charged an overdraft fee by his bank that negatively impacted his good standing. After several failed attempts to correct this mistake with his bank on his own, Marc reached out to Congressman Larson’s office, who elevated Marc’s claim, promptly reversing the fee:

“I reached out to Congressman Larson’s Office to file a complaint regarding the predatory overdraft fees my bank was charging me. Upon contacting his office, I was met with professionalism, understanding, and compassion. The Congressman’s advocacy on my behalf resulted in a full reversal of the overdraft fees charged to my checking account, as credits to my account Thank you, Congressman Larson for your advocacy and efforts!”

Debbie from Hartford

Debbie from Hartford was struggling to pay her rent, so she applied for emergency rental assistance through UniteCT. Unable to find any information regarding the status of her application, she reached out to Congressman Larson’s office for help, whose inquiry led to the approval of her application:

“Words cannot explain how grateful I am to the staff of John Larson. Congressman Larson was on top of the matter from beginning to the end. My experience was positive. I would encourage and recommend citizens who have issues to contact their representative. Thank you once again.”

Michelle from Windsor

Michelle from Windsor needed an emergency passport renewal when her two children were scheduled to compete in a tournament in Sweden. She reached out to Congressman Larson’s office for help elevating her request. Congressman Larson’s office contacted the State Department and appropriate embassies abroad to process the passports. Both the appointments and entry to the embassy were granted, resulting in the passports being issued:

“Due to my oversight, my older two boys' passports had expired, and they were not allowed to board the plane with me and my other son for a soccer tournament in Sweden. We called Congressman Larson's office who promptly sent us the necessary forms and helped us get an emergency appointment with the Stanford passport agency. We are very grateful for the work of Congressman Larson's office in helping turn a nightmare into a truly memorable experience.”

Pavan & Rupa from Rocky Hill

Pavan and Rupa from Rocky Hillcontacted Congressman Larson’s office after their green card applications were delayed. Congressman Larson’s office contacted USCIS to register interest in both applications which were subsequently approved by the agency:

“Our green card was getting delayed though we were current from six months and responded to the Request for Evidence. We went through a lot of mental stress as we could not make travel plans and were not sure where our case got stuck. With the Congressman’s help, our case got approved”

Although Rep. Larson’s office cannot guarantee a favorable outcome, his District Office stands ready to assist you with your federal needs. If you are not sure whether your issue is a federal matter, his office can help you determine who can best assist you. Please call 860-278-8888 with any questions.