Frequently Asked Questions (FAQ)

What programs and services does TWC provide?

The major functions of TWC include developing the workforce, providing support services including child care for targeted populations participating in workforce training and adult education and literacy services, providing services for people with disabilities to obtain training and employment, and administering the Unemployment Benefits and Unemployment Tax programs. TWC also provides information and analysis on shifts in occupations and industries within the state.

For employers, we offer recruiting, training and retraining, outplacement services and valuable information on employment law and labor market trends and statistics.

For job seekers and employees, we offer career development information, job-search resources, training programs and, as appropriate, unemployment benefits. While targeted populations receive intensive assistance to overcome barriers to employment, all Texans can benefit from the services offered by the partners of Texas Workforce Solutions.

Use our Programs & Services menu to find more detailed information about the programs and services TWC provides.

What are the days and hours for telephone and in-person services?

The standard business days and hours are Monday – Friday, 8:00 a.m. to 5:00 p.m. The hours for some services, such as Workforce Solutions offices and TWC's unemployment benefits Tele-Centers, may vary. Hours other than 8:00 a.m. to 5:00 p.m. are included with the services' Contact Information.

TWC is closed on the following holidays (holidays are not observed if they fall on a Saturday or Sunday):

• January:
  • January 1 – New Year's Day
  • 3rd Monday in January – Martin Luther King Jr. Day
• February:
  • 3rd Monday in February – Presidents' Day
• May:
  • Last Monday in May – Memorial Day
• July
  • July 4 – Independence Day
• September:
  • 1st Monday in September – Labor Day
• November:
  • November 11 – Veteran's Day
  • 4th Thursday in November – Thanksgiving Day
  • Friday after Thanksgiving
• December
  • December 24 – Day before Christmas
  • December 25 – Christmas
  • December 26 – Day after Christmas

What online services are available?

TWC offers many services online that are generally available 24x7. Services may not be available during our regularly scheduled maintenance time beginning the second Saturday of each month at 7:00 p.m. Central and lasting 12 hours until Sunday at 7:00 a.m.

For employers:

• WorkInTexas.com – Post job openings and search résumés.
• Unemployment Tax Registration – Register a new tax account with TWC.
• Unemployment Tax Services – Submit quarterly wage reports, pay unemployment tax, view unemployment tax account information and adjust previously filed wage reports.
• Unemployment Insurance Employer Response to Notice of Application – Respond to an unemployment claim.
• Unemployment Insurance Benefits Earnings Verification – Respond to a request for earnings verification.
• Employer Benefits Service – Receive most of your unemployment benefits notices and forms electronically.

For job seekers:

• WorkInTexas.com – Register for job search assistance and use TWC's online job resource.
• Unemployment Benefits Services – Estimate potential benefits, apply for benefits, request payment, check claim status and payment history, update your mailing address, view IRS 1099-G information, change payment option, download a work search log, or review the Unemployment Insurance Benefits Handbook.

For veterans:

• Just for Veterans – Put in place a road map for successful re-integration into civilian life.
• WorkInTexas.com – Use TWC's online job resource and find jobs posted by employers who are interested in hiring veterans.

For training providers:

• WIA Eligible Training Provider System (ETPS) – Submit a request for Workforce Investment Act (WIA) training provider certification.
• Learner Outcome Tracking System (LOTS) – Submit student-level performance data to determine post-program outcomes for Skills Development Fund and Self-Sufficiency Fund participant training.

For child care providers:

• Child Care Attendance Tracking (CCAA) – Access your referral and attendance information.

For workforce development boards and authorized vendors:

• Cash Draw and Monthly Expenditure Reporting – Authorized vendors process cash draws, adjustments, refunds and expenditure reports on grant contracts.

Are there other frequently asked questions (FAQ) pages available?

There are additional FAQs for various programs and online services. The links are provided below.

For job seekers and employees:

• WorkInTexas.com FAQ
• Unemployment Benefits Services FAQ
• Internships' FAQ

For business and employers:

• WorkInTexas.com FAQ
• Skills Development Fund FAQ
• Skills for Small Business FAQ
• Self-Sufficiency Fund FAQ

Where can I find definitions of terms and abbreviations?

Our Glossary has definitions of many of the terms and abbreviations used on this website.