Get screen-by-screen uploading directions, with pictures (PDF), or follow these steps:

1. Log in to your Marketplace account.
2. Click on your name in the top right and select "My applications & coverage" from the dropdown.
3. Select the right application "Your existing applications." Make sure the application ID matches the one in your notice.
4. Click "Application details" on the left-hand menu. You’ll see a full list of any data matching issues that apply to you and your household listed under "Send documents for data matching issues."
5. Select the green “Upload documents” (or "Upload more documents") button to the right of the issue.
6. Choose a document type from the drop-down list. Not sure what documents to submit? Check out these lists.
7. Click "Select file to upload."
8. Locate and select the document file saved to your computer. Click "Upload." When the upload is successful, a checkmark appears next to the file name. If you have other data matching issues, repeat the steps for each one. When done, you can log out.
9. When the document has been uploaded successfully, "Upload more documents" appears next to the inconsistency on the "Application details" tab. You’ll get a notice in a few weeks saying your document(s) is currently under review, or if we need anything else from you.

After you’ve applied for Marketplace coverage, failed identity proofing twice, and the Experian Help Desk couldn’t verify your identity: Get screen-by-screen uploading directions, with pictures (PDF), or follow these steps:

1. Log in to your Marketplace account.
2. Click "My Profile" from the menu on the left.
3. If your identity hasn’t been verified, the screen says "Identity wasn’t verified." Select "Verify now."
4. Click "Get started" to begin.
5. You’ll be asked to provide information, like your contact information, to verify your identity.
6. If ID proofing isn’t successful after 2 tries, you’ll get a reference code to use when calling Experian (1-866-578-5409), an external identity verification provider that works with the Centers for Medicare & Medicaid Services (CMS).
7. If your identity verification fails again, you’ll be taken to a screen to upload a document. Click "Upload documents."
8. Identity verification usually takes 7 to 10 days. After your documents are processed, the status on your profile should change to "Identity verified."

Get screen-by-screen uploading directions, with pictures (PDF), or follow the steps below:

1. Log in to your Marketplace account.
2. Click on your name in the top right of the screen and select "My applications & coverage."
3. Under "Your existing applications," select the application you used to apply with a Special Enrollment Period.
4. Click "Application details" from the menu on the left.
   Note: If you need to confirm for your Special Enrollment Period, you’ll see "Send confirmation proof for your Special Enrollment Period."
5. For each life event you need confirm, select the green "Upload documents" or "Upload more documents." If there’s more than one, work on them one at a time.
6. Choose a document type from the drop-down list.
7. Click "Select file to upload."
8. Locate and select the document on your computer. Click "Upload." When the upload is successful, a checkmark appears next to the file name. Select “Take me back” to return to "Application details."
9. Below your Special Enrollment Period we’ll tell you if your upload was successful and any next steps. When done, log out.

Get more information on confirming your Special Enrollment Period eligibility, including which documents you can submit

• If you’re sending information to verify information on your application (like your income, citizenship, or immigration status): Once the documents have been processed, you’ll get a notice that explains if you need to do anything else.

• If you’re verifying your identity: If you mailed your documents, you‘ll get a written notice no later than 10 business days after your documents are received. If you uploaded your documents, the status on your profile should change to "Identity verified." If your identity isn’t verified within 10 days, you can call the Marketplace Call Center to ask for an update. You may have to submit more information. Your Marketplace eligibility stays valid until you’re able to enroll in a plan, as long as you enroll before the end of Open Enrollment (or a Special Enrollment Period, if you qualify for one). Learn more about what happens next.

• If you’re confirming a Special Enrollment Period: You should get a letter or notice in your HealthCare.gov account within a couple of weeks. It’ll say if your Special Enrollment Period has been confirmed. Learn more about what happens next.

If you have questions about your documents or haven’t heard from the Marketplace, call the Marketplace Call Center asking for a status update. If they were received, you don't have to do anything unless you hear from us saying that we need more information. We'll send you a notice when your issue is resolved.

The notice you get includes a short list of documents you can submit for your situation.

• If you need to provide more information about something on your application: See a complete list of accepted documents for each situation.

• If you need to confirm your Special Enrollment Period (SEP) eligibility: See the list of accepted documents if you’ve moved or lost other health coverage.

You could lose your Marketplace coverage or any financial assistance you’re getting. Be sure to send documents as soon as possible and by the date shown in your letter.