• Welcome to Complaint Assistant

  • Choose a complaint category on the left. Choosing a complaint category will present several sub-categories.
  • If you can’t find a match select the “No Match Found” option and we will categorize your complaint for you.
  • Answer a few questions related to your complaint and then tell us what happened in your own words.

  Complaints from consumers help us detect patterns of fraud and abuse. The FTC would like to know about your complaint and the Complaint Assistant will help guide you.

• Identity Theft To report identity theft, visit the FTC’s IdentityTheft.gov.

• Scams and Rip-offs Click a sub-category below to begin filing your complaint Counterfeit Checks: Receipt of a counterfeit check (personal, cashier, business, or money order) during a transaction Impostor Scams: Someone posing as a well-known business, a family/friend, or a government agency Prizes, Sweepstakes or Lotteries: Requests for money or personal information under the pretense of a sweepstakes, gift, prize or lottery Romance Scams: Requests for money under the guise of a romantic relationship NO MATCH FOUND: Unable to find any sub-categories that match your complaint topic? Click here to file your complaint and we will categorize it for you.

• Unwanted Telemarketing, Text, or SPAM Click a sub-category below to begin filing your complaint Telemarketing: Unwanted telemarketing calls on a landline or mobile device Text: Unwanted text messages on a mobile device SPAM: Unsolicited or fraudulent e-mails NO MATCH FOUND: Unable to find any sub-categories that match your complaint topic? Click here to file your complaint and we will categorize it for you.

• Mobile Devices or Telephones Click a sub-category below to begin filing your complaint Mobile Accessories, Devices, or Other: Mobile plans, devices or service (poor quality product, software/app concerns, service quality, billing, refund policy, etc.) Landline Telephone Devices or Services: Landline telephone devices or the services provided by a company, including billing, internet phone service and carrier switching Unwanted Text Messages: Unwanted text messages on a mobile device NO MATCH FOUND: Unable to find any sub-categories that match your complaint topic? Click here to file your complaint and we will categorize it for you.

• Internet Services, Online Shopping, or Computers Click a sub-category below to begin filing your complaint Internet Services: Online auctions, internet service providers, web design services, children’s online privacy, video/internet gaming and virtual reality, social networking, online payment services, or other general website issues Online Shopping: Merchandise ordered over the internet, issues related to the order, shipping or refund services provided by the company, or threats to post or threats to censor negative online reviews/feedback Computers: Concerns about malicious viruses (spyware/adware/malware); general hardware/software concerns for laptop and desktop computers Connected Devices: Connected devices such as a smartwatch, GPS, or smart home devices NO MATCH FOUND: Unable to find any sub-categories that match your complaint topic? Click here to file your complaint and we will categorize it for you.

• Education, Jobs, and Making Money Click a sub-category below to begin filing your complaint Education: for-profit schools, online education, diploma programs, educational scholarships Business Opportunities, Work-at-Home Plans, Franchise or Distributorships: Business opportunities or work-at-home opportunities Job Offers: Requests for money or personal information from someone offering an employment opportunity Multi-Level Marketing or Pyramid Schemes: Sale or distribution of multi-level marketing plans, pyramid schemes, or chain letters NO MATCH FOUND: Unable to find any sub-categories that match your complaint topic? Click here to file your complaint and we will categorize it for you.

• Credit and Debt Click a sub-category below to begin filing your complaint Credit and Loans: Credit cards, credit reporting, mortgages, pay day loans or other loan services Debt: Collection practices of a company, the services of a debt management or credit counseling company, or the actions of a company offering to repair credit NO MATCH FOUND: Unable to find any sub-categories that match your complaint topic? Click here to file your complaint and we will categorize it for you.

• Other Click a sub-category below to begin filing your complaint Automobile: Financing, renting, leasing, title loans, parts and services, or advertising Satellite and Cable TV Provider: Service or advertising of a satellite/cable TV product Books and Magazines: Concerns with a book or magazine subscription or content Grants or Scholarships: Government grants, personal grants, or educational scholarships Health and Fitness: Products, plans or services (including prescriptions, eye care, medical or weight loss treatments,fitness centers, and activity/fitness devices) Charitable Solicitations: Solicitation of funds by a charity or the promise of a gift for a donation Travel, Vacations, or Timeshares: Services or advertising related to travel (including hotels, cruises, and airlines), vacations, or timeshares Immigration or Tax Services: Fraudulent immigration or tax services (including green card lotteries or Notarios) Digital Media/Streaming: Complaints about the advertising, content or sales of digital entertainment as it is distributed and viewed on digital electronic devices (includes CD and DVD formats) NO MATCH FOUND: Unable to find any sub-categories that match your complaint topic? Click here to file your complaint and we will categorize it for you. Click here for more options (Page 1 of 2)

The FTC cannot resolve individual complaints, but we can provide information about what next steps to take.

How much information you give us is up to you. We share your report with local, state, federal, and foreign law enforcement partners. Your report might be used to investigate cases or in a legal proceeding. If we need to know more about your report, it helps us to have your contact information. Please read our Privacy Policy to learn how we protect your personal information, and when we share it outside the FTC.

The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Most telemarketers should not call your number once it has been on the registry for 31 days. If they do, you can file a complaint at www.donotcall.gov.

econsumer.gov is where you can report international scams and learn about other steps you can take to combat fraud. Your complaints help consumer protection agencies around the world spot trends and work together to prevent international scams.