Veterans Affairs Secretary Robert McDonald on Monday compared wait times at VA hosptial facilities to those at Disneyland, in remarks that are facing fierce backlash from veterans groups and members of Congress.
“When you go to Disney, do they measure the number of hours you wait in line? Or what’s important? What’s important is, what’s your satisfaction with the experience?” McDonald said at a Christian Science Monitor breakfast. “And what I would like to move to, eventually, is that kind of measure.”