Bordallo Requests GAO Review of Community-Based Outpatient Clinic

Washington, D.C. – Congresswoman Madeleine Z. Bordallo today requested that the Government Accountability Office (GAO) conduct an independent review of the Guam Community-Based Outpatient Clinic and the services it provides to veterans on Guam. She made this request consistent with the Guam Legislature’s resolution 111-33 that sought an investigation into the Guam CBOC.  

Congresswoman Bordallo believes that the GAO’s review would provide an objective analysis of the current conditions at the CBOC and provide candid and helpful guidance on ways to address potential issues that are discovered by the review. Specifically, Congresswoman Bordallo requested that the review focus on seven areas of concern that have been raised by veterans: health care quality, patient waiting times, follow-up care appointment delays, CBOC staffing level, CBOC staff retention challenges, CBOC staff work environment, and outreach programs.

“We have made progress in improving health care provided to veterans on Guam, but many continue to experience difficulties at the CBOC. I requested that the GAO conduct an independent review of the CBOC and the services it provides to Guam veterans. I believe that this GAO review is the best way to accomplish the intent of the Legislature’s resolution. A GAO review would provide an objective analysis of the challenges at the CBOC as well as provide recommendations on how to resolve these issues so that we can provide Guam veterans with the care that they deserve. I look forward to working with the GAO, VA, local leaders, and community stakeholders to continue to improve the services our veterans receive on Guam.”