Long Lines, Short Patience: Local Perspectives
May 26, 2016 9:00 AM | 311 Cannon House Office Building
The aviation sector remains the crown jewel of targets to terrorist groups like ISIS. The speculation about the crash of Egyptair Flight 804 being a terrorist event is a sobering reminder of the important mission of the Transportation Security Administration (TSA). However, balancing good customer service with strict security screening is not mutually exclusive. With approximately 220 million passengers expected to pass through security checkpoints during peak travel season this summer, aviation stakeholders remain concerned that TSA’s staffing challenges will cause very long lines and wait times. These wait times will cause travelers and airlines inconvenient delays or missed flights. This hearing will examine how airports and airlines have been directly impacted by the long wait times. The hearing will also provide an opportunity to discuss how to empower local airports and eliminate bureaucratic roadblocks to provide excellent customer service and effective screening procedures to the traveling public.
Opening Statements
Rep. John Katko (R-NY), Subcommittee Chairman
Opening Statement
Live Stream
Witnesses
Ms. Christina Callahan
Executive Director
Syracuse Hancock International Airport
Syracuse, New York
Witness Testimony
Ms. Bonnie A. Allin
President and CEO
Tucson Airport Authority
Tucson, Arizona
Witness Testimony
Ms. Lydia Beairsto
Managing Deputy Commissioner for Security
Department of Aviation
City of Chicago, Illinois
Ms. Kerry Philipovitch
Senior Vice President
Customer Experience
American Airlines
Witness Testimony
Mr. J. David Cox, Sr.
National President
American Federation of Government Employees
Witness Testimony
