Casework Frequently Asked Question’s (FAQ’s)
Q: The federal agency has denied my claim/application. Can you help me appeal the decision?
A: While my office can make an inquiry on your behalf about the status of a pending case, or for clarification on the reasons for a denial, it would be inappropriate for me to compel any agency to decide an issue in your favor, or to overturn a decision that is final. You should first contact the agency for information on your appeal options if your case has been denied.
Q: Can you help me expedite my claim or application with a Federal agency?
A: Each agency has set criteria for considering requests to expedite a claim. You should first contact the agency/office where your claim or application is being processed directly to determine what is required for the agency to consider expediting your case. If you have trouble contacting the agency, please send your privacy authorization form, along with the evidence showing a need for expedited attention, to one of my district offices listed above.
Q: Can I request casework for a matter involving an agency under the jurisdiction of the state or county?
A: As a U.S. Representative, my staff has access to liaison offices for all U.S. Federal agencies. State and local agencies are outside of my jurisdiction as a U.S. Representative. For assistance with state or local agencies or departments, you may want to contact the office of Governor Gregg Abbott or your state legislator.
Q: Can you help me with my legal case or court hearing?
A: U.S. House of Representative rules prohibit me and my staff from giving legal advice or intervening in court proceedings.
Q: Why do you need my complete Social Security number?
A: When my staff contacts a federal agency on your behalf, our liaison at that agency will need to verify your identity and retrieve information connected to your case in order to address your concerns. In most cases, the best way to verify your identity and to look up your case history is with your Social Security number. For immigration cases, an alien registration number or passport number is preferred. We do not divulge your Social Security number or any other private information without your consent.
Q: Where can I get information on federal grants?
A: If you would like my office to send you a Federal Grants Guide booklet, please call us with your request. You can also visit http://www.grants.gov/ for more information.
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