Wesley Greenwood - Milan, IL. - 05/02/2015

“I was applying to the VA for assistance with dental, eye, and medicine costs. As I was told I didn’t qualify, I asked Cheri Bustos for assistance. Afterall, I served in the army, including 10 months in Korea and feel I deserved assistance. Cheri Bustos and her staff were great to work with and their diligence resulted in getting records from VA (I had them and they were destroyed in a fire.) I appreciate the efforts made by Cheri Bustos and her office.”

Wesley Greenwood, Milan

Mark Highland - Davis, IL. - 03/28/2016

“Thank you and your staff for helping me replace my father’s medals from his service in WWII. You and your staff are a credit to the people in your district.”

Mark Highland, Davis

Jackie Christopher - Rock Island, IL. - 03/20/2016

“My social security benefits were held up from October 2015 until March 2016. Even after numerous meetings with the agency, no action was taken on any issues. After contacting Cheri Bustos’ office, it took two intercessions by her office with great results. I am now receiving my social security benefits and received back pay from October to February. Thanks so much! I feel it still would not be resolved without your assistance.”

Jackie Christopher, Rock Island

Alan Massie - Milan, IL. - 03/07/2016

“I needed assistance in buying health insurance through the government marketplace and I asked Cheri Bustos for help. With her assistance, I was able to purchase health insurance with an effective date of Jan. 1, 2016. Her staff was prompt and very helpful.”

Alan Massie, Milan

Rudolph Rasso - Silvis, IL. - 02/29/2016

“I learned the hard way that working with the Internal Revenue Service (IRS) could be a literal nightmare. As executor of my brother’s estate, I had submitted his professionally-prepared tax documents so that his remaining assets could be distributed as his will directed. Soon after I sent his taxes to the IRS, I was notified that a death certificate was necessary, so that was sent without delay. And then, we waited and waited and waited some more for the modest refund to arrive. After eight months and four visits to the Davenport IRS office (requiring several hours of waiting for service) the situation still wasn’t resolved. In desperation, we sought the help of Congresswoman Cheri Bustos. Immediately after calling Ms. Bustos’ Rock Island office, we were contacted by staff member Tiana McCall. Within the week, she was able to determine the source of the problem and assisted us with its resolution. She continued to follow through until the long-anticipated refund check was at last received. The response on the part of Ms. McCall was professional, prompt, and in my opinion, absolutely impressive, given the prolonged runaround that my wife and I previously endured with the IRS. We now know that Congresswoman Cheri Bustos’ office is the place to START if we experience any federally-related problems again, particularly those involving tax matters. It’s nice to know that someone out there really ‘has your back.’ Thank you, Congresswoman Bustos.”

Rudolph Rasso, Silvis

Clarence DeLoach - Moline, IL. - 02/19/2016

“For two years I have been getting appointments with the V.A. hospital way beyond the 30 days acceptable for vets. I received a Veterans’ Choice Card back in 2014 and again in September 2015. They told me I was eligible, but kept delaying appointments to my doctor of choice. So I went to Congresswoman Cheri Bustos’ office and talked to her Veteran’s Advocate. She assured me she would look into the matter ASAP. Within a week the VA Hospital called me and helped me get an appointment with the doctor of my choice. They uploaded all the medical info to the Choice program appointment people. Two days later, Josh, the Choice Champ for the V.A. hospital in Iowa City called me and let me know there was a congressional investigation into this matter, and we were only waiting for Choice to make the appointment, and if they did not call me with an appointment to let him know by the end of week. I called Josh and he made some calls for me and by the end of the day he had the appointment confirmed. In my opinion this would not have happened without Congresswoman Cheri Bustos’ Veterans Advocate!”

Clarence DeLoach from Moline