Res. Comm. Pedro Pierluisi

Representing the At Large District of PUERTO RICO

Agency Help

If you can't get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, my office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem.

Our caseworkers interpret, interact, explain and intercede on behalf of constituents toward relief of their queries between them and the federal government or agencies. They serve as a neutral facilitator or liasion between the constituents and these agencies. They review and respond to needs, complaints or personal problems posed by the constituents. They have a working knowledge of these federal agencies, current laws and regulations and relevant agency programs under the current legislation, while building relationships with federal agency personnel.

Caseworkers request information or status reports and urge prompt consideration of a matter based on the merits of the case. They arrange for interviews and appointments related to cases, express judgment on a matter, ask for reconsideration, based on law and regulation, of an administrative decision, and prepare and file periodic summary reports for cases and their status.

Residents of the Puerto Rico can contact me for assistance in dealing with Federal agencies. In order to better serve you, this form will generate a printable page that you should sign and mail to my office.

Areas we cover

  • Social Security
  • Medicare
  • Medicaid
  • Certificates (Birth, Death, Marriage, Divorce)
  • Veterans and Military
  • Immigration
  • Passports
  • HUD (Federal Housing)
  • FEMA
  • Department of Labor
  • Department of Treasury (IRS and Licenses for travel)
  • USDA (Rural Development and Farm Service Agency

Please include all pertinent information and claim numbers in your correspondence—such as:

  • Your Social Security number for a case involving Social Security;
  • VA claim number for a case with Department of Veterans Affairs;
  • Taxpayer identification number (Social Security number, if individual) for an Internal Revenue Service problem, etc.;
  • Your address, home phone number and daytime phone number (if different than home) so that we can obtain any additional information from you that might be necessary;
  • Copies of any related documents or correspondence that you may have from the agency involved;

Please Note:

The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual's case.
We must have your signature to proceed with this type of request.

Authorization Form

indicates information that you need to provide.

In accordance with the Privacy Act of 1974, I give  Res. Comm. Pedro Pierluisi authority to act on my behalf.

Your Information
Telephone
 

What are these options?
This is to help the constituents that are hard of hearing or use a video phone alert us to that fact so we can use the proper technology when we need to call them. The default option “Voice” is a normal audible telephone.

Nature of Problem

Print This Form

Use the Generate Request button to produce the document to authorize my office to help you. Then sign it and mail it to the address shown on the document. Please include any other documents or material that you think would help my office help you.