Casework

If you can't get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, my office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem.

Residents of the 2nd Congressional District of North Carolina can contact me for assistance in dealing with Federal agencies. Please include all pertinent information and claim numbers in your correspondence—such as:

• Your Social Security number for a case involving Social Security;
• VA claim number for a case with Department of Veterans Affairs;
• Taxpayer identification number (Social Security number, if individual) for an Internal Revenue Service problem, etc.;
• Your address, home phone number and daytime phone number (if different than home) so that we can obtain any additional information from you that might be necessary;
• Copies of any related documents or correspondence that you may have from the agency involved;

Please Note:

The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual's case.
We must have your signature on an authorization form to proceed with this type of request. Please click here for the form.

Which agency do you need help with? 

Special Disaster Assistance Section: 

If you were affected by the April 16, 2011 storms in the 2nd District, please visit this page on my website for specific disaster assistance information.