Job Title: Veterans Case Worker and Outreach Coordinator

May 8, 2014

Job Summary:  The position is for a Veteran Case Worker/Outreach Coordinator in the District Congressional Office.  Primary responsibilities are to facilitate and coordinate responses to a wide range of requests received from military and veteran constituents and providing liaison between the Congresswoman’s office and the various veteran’s organizations in the district.   District veteran case workers help constituents interact with administrative and government agencies by acting as facilitators, ombudsmen and, in some cases, advocates.  The individual holding this position is also responsible for keeping the Congressman current on issues of concern and systemic problems that may require her involvement to correct the situation. Additionally, the individual will be responsible for being a representative to veteran community organizations.

Job Duties and Responsibilities:  The incumbent for this position will serve as a facilitator between constituents and federal, state, and local agencies as necessary as a representative of Congresswoman Sheila Jackson Lee in the 18th Congressional District of Texas.  The case worker will be required to communicate clearly with constituents about what can and cannot be done on their behalf by the district office.  The case worker will be required to learn the laws, regulations and intricacies affecting a constituent’s case as well as the procedures and structure of Congresswoman Sheila Jackson Lee’s office regarding case work and employee obligations, as outlined in the Office Handbook and the House of Representatives' Ethics Manual.  When performing in the capacity of Outreach Coordinator, the individual will represent the Congresswoman at meetings and with community organizations to gather information on items of interest to our constituents, provide updates on the activities of the Congresswoman on topics of importance, and report on recommendations and or concerns raised at the various meetings for review by Congresswoman Sheila Jackson Lee.  Additionally, the employee will be responsible to perform other duties as assigned by the Congresswoman, Chief of Staff, District Director and other staff members.

Requirements:  This program is limited to veterans who have served on active duty since September 11, 2001, with less than 20 years of service and have a minimum 30% disability rating from the Department of Veterans Affairs.  High school degree required, some college courses preferred but not required.  Professional education through the U.S. military is highly encouraged.  Excellent communication and organizational skills.  Recent experience with and understanding of the U.S. Military and Department of Veterans’ Affairs structure, procedures, and policies.  Service-oriented, positive attitude, and strong teamwork ability.”

Salary:  Commensurate with experience.

Contact:  Interested veterans should visit for more information.   Please submit a resume, a copy of the last DD214 issued and a letter from the VA indicating a 30% or greater rating (if not medically retired) to  Do not send resumes directly to the office of Congresswoman  Sheila Jackson Lee.