Internet and Credit Card Fraud

Technological advancement has made life at home and at work much easier. Unfortunately, the risk of identity theft and fraud has accompanied the technological boom.  Please contact Congressman Matheson’s Utah office if you have any problems with Internet and/or credit card fraud.

Frequently Asked Questions

Q: How do I file a complaint about identity theft?

You can use this Identity Theft Complaint Form.

Q: What do I do if I realize my credit card has been stolen or lost?

If you lose your credit or charge cards or if you realize they've been lost or stolen, immediately call the issuer(s). Many companies have toll-free numbers and 24-hour service to deal with such emergencies. By law, once you report the loss or theft, you have no further responsibility for unauthorized charges. In any event, your maximum liability under federal law is $50 per card.  If you suspect fraud, you may be asked to sign a statement under oath that you did not make the purchase(s) in question.

Q: How can I help prevent Internet fraud?

• There is should be no reason for the seller to need your driver’s license or social security number.  Be very cautious on who you give them to.
• Check the feedback on the seller to see if they are reliable.
• Understand as much as possible about how the auction works, what your obligations are as a buyer, and what the seller’s obligations are before you bid.
• Learn as much as possible about the seller, especially if the only information you have is an e-mail address. If it is a business, check the Better Business Bureau where the seller/business is located.

Q: Is there a number I can call to file a complaint or get free information on consumer issues?

Yes, just call 1-877-FTC-HELP (1-877-382-4357)