Helping ensure that federal government agencies are responsive to Mainers' needs is one of my most important jobs as your United States Senator.  I am proud to work on your behalf.

Acting as a liaison between you and the federal government, my staff and I can often help you answer questions, find resources, or resolve problems. While we cannot ask an agency to circumvent its rules, force it to decide a question in your favor, or change a decision that is already final, we can make inquiries about the status of your situation and review the steps taken thus far to ensure your case is being handled properly.

If you have a question or a problem with which we can assist you, please reach out to one of my constituent services representatives.

Before we can open a case file, please fill out and sign a Privacy Waiver Authorization form. The Privacy Act of 1974 was designed to protect the individual rights of citizens by prohibiting the release of personal information about them to unauthorized parties, and it requires me to have your written permission before making an inquiry on your behalf.  Please note the form includes space for you to write any relevant claim number or case number; signature of the person involved; and finally, all relevant details of the case.  Please be as specific as possible and don’t forget to indicate your desired outcome. Also, please include copies of any pertinent documentation to your case.  After completing the form please mail it to my state office nearest you along with a letter detailing the nature of your problem.

When we receive your completed form, we will open a case file and keep you informed of our progress.

If you are not a resident of Maine, I encourage you to contact your United States Senators. It is a longstanding congressional courtesy that each elected official be allowed to assist his or her own constituents. Your Senators will also know the additional resources that may be available to you in your home state.

If your problem involves the state of Maine or one of its agencies, you may want to contact the Governor's office or your representatives to the Maine State Legislature.