Steve Donohue
Samantha Bookman
2012 Year In Review: Cable begins migration to IP video
From next-generation video services such as Comcast's Xfinity X1 to apps running on Microsoft's Xbox 360 and connected TVs from Samsung, cable operators began transitioning to IP video delivery this year. We're taking a look at some of the biggest trends of 2012 in this special issue of FierceCable.
Top 10 cable customer service nightmares of 2012
While major cable operators have made significant improvements in their customer service operations in the last decade, some high-profile incidents continue to create challenges for operators nationwide. Here's a look at some of the biggest customer service nightmares that cable operators have grappled with this year.
Cable in the third quarter of 2012
How did pay TV distributors, programmers, and technology vendors perform during the third quarter of 2012? FierceCable will track the earnings reports and investor calls from public cable distributors, programmers and technology vendors, and update this special report regularly.
Special coverage: Hurricane Sandy's aftermath
The unprecedented storm that struck Oct. 29 affected communications systems all along the East Coast. As damage reports and information following Hurricane Sandy's landfall begin to come in, FierceCable will post updates to this page along with reports from sister wireline publications FierceTelecom and FierceIPTV.
Time Warner Cable reorganizes management into 3 business units
Time Warner Cable said Wednesday that it reorganized its management team into three centralized business units--residential services, business services and media services.
Paying installers overtime key to Verizon's FiOS growth in Q4
When pay TV providers perform better than usual during a particular quarter, they often credit discounted programming packages and other promotions with helping drive subscriber acquisition and retention. Verizon demonstrated this week that building a better relationship with employees is also key to growth.
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Breaking News
AT&T cracks 8 million total U-verse subscribers in Q4
AT&T said Thursday that it surpassed 8 million total U-verse subscribers during the fourth quarter, as it gained 192,000 U-verse TV and 609,000 high-speed Internet customers.
Cable One attempts to lure subscribers with 30-day money back guarantee
Phoenix-based cable MSO Cable One said that it will begin to offer subscribers a 30-day money back guarantee on its cable TV, high-speed Internet and phone service.
ACC moves conference and Beacon Awards to D.C.
The Association of Cable Communicators said Thursday that it will move its annual conference and awards program this year to Washington, D.C.
Netflix gains 2.1 million subs in Q4 2012; stock soars nearly 40%
Netflix stock jumped nearly 40 percent Thursday after it reported that it picked up 2.1 million streaming video subscribers during the fourth quarter.
Comcast to charge $2,139 installation fees to subscribers on Chappaquiddick
Comcast says it will demand that residents on the Massachusetts island of Chappaquiddick pay installation fees of $2,139 if they would like to subscribe to its high-speed Internet, pay TV and phone service.
AT&T to automatically credit bills of U-verse subscribers impacted by outage
AT&T said Thursday that it had restored U-verse to the "vast majority" of subscribers in Florida, Texas and other states impacted by an outage that began Monday.
From Our Sister Sites
AT&T reported wireline revenues of $14.9 billion, down 0.5 percent year-over-year, but up 0.7 percent sequentially due to strong consumer and strategic business services growth. Once again, consumer services was the star performer in AT&T's Q4 2012 wireline results, rising 3 percent over the same period a year ago.
AT&T Mobility said it is continues "exploring" whether to support Microsoft's Data Sense service for its Windows Phone 8 operating system.
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