Casework

One of my most important jobs as your Congressman is to assist those I represent by serving as a direct link to the federal government, helping constituents navigate the bureaucratic maze, and cutting through the red tape to obtain answers from federal agencies.
 
What is Casework?

You can often obtain an answer or resolve your problems by directly contacting a federal agency or by visiting its web site.  However, when additional help is required, my staff and I will open a case and act as your liaison with the appropriate federal agency to assist you in your efforts to resolve the problem.

How do I open a Case?

The Privacy Act of 1974 requires that I have your written consent before contacting federal agencies about your situation.  Please complete a Privacy Act Release form and provide it to one of my district staff members, as well as 2 complete copies of other relevant documents that may be useful when I inquire on your behalf.

For your convenience, we have the Privacy Act Release form available in English and Spanish, please complete one.

Things to Know

• While I will do my best to assist you with resolving your situation, I do not have the ability to override agency decisions made in accordance with federal law or regulation.
• I am unable to assist you with a problem involving a state or local government agency, or which does not fall under federal jurisdiction. You may want to contact your state or local officials for assistance with these matters.
• Due to the constitutional separation of powers, judicial matters do not fall under my jurisdiction as a Member of Congress. House ethics rules also prohibit me from acting as an attorney.
• I am regretfully unable to directly intervene in private disputes between individuals and businesses, financial institutions, or other independent entities.  However, I will be happy to provide you detailed information about programs and resources that may be helpful to you in pursuing such complaints.

Frequently Asked Questions

During my years of service, constituents have experienced problems with certain federal agencies or programs far more often than others.  Based on the volume of casework requests my office has handled for constituents dealing with these particular issues, I have put together helpful information about the programs and agencies most frequently inquired about.  Please feel free to visit these links to secure answers to your most commonly asked questions.

(If the information or assistance you seek cannot be found on these pages, please feel free to contact my office directly for further assistance.  I am always happy to respond and be of service to you however possible).
 
Citizenship and Immigration Services
Internal Revenue Service
Medicare
Military
Non-Immigrant Visas (with US Embassies)
Passports
Social Security Administration
Veterans