Postal Issues

How can I find a zip code?

If you have an address, but no  zip code, pleae  visit the U.S. Postal Service's Zip Code Lookup.  You will be prompted tosubmit the address, and the search program will find the zip code for you.

How can I notify the Post Office I have moved?

You can locate your nearest U.S. Post Office and complete a change of address form.  You can also complete this form online at the USPS website.

What can I do if I think my First-Class mail is missing?

When First-Class Mail does not arrive, the post office has no sure way of knowing what may have happened to the item. Only Registered Mail and Express Mail items are accounted for during their entire journey through the mail system. However, you can file a complaint of your non-received mail with the USPS.

If expected mail has not arrived after sufficient time has elapsed (please wait 14 days from its date of mailing), please fill out PS Form 1510, Mail Loss/Rifling Report. This form is available at your local post office. Another option you have is to contact your local Consumer Affairs Claims and Inquiry office.

How can I report a problem or file a complaint?

Whichever way you choose, a postal employee will assist you in completing your inquiry. Specifics will be directed to the Inspection Service Operation Support (ISOS) office for the state in which the article was mailed.

The USPS is currently using a method of capturing customer complaints and eliminating the complaint card used at Post Office facilities. This new and expanding program will permit you to submit complaints in one of three ways:

• Filing a complaint online by visiting the USPS website and clicking the contact us link at the bottom of the page. It will ask you to submit your question; however, it is the link the USPS recommends for filing a complaint.
• Calling 1-800-ASK-USPS (1-800-275-8777).
• Speaking to the Station Manager at a local Post Office.

Other postal services and further information

To locate a post office, schedule a pick-up, calculate postage or obtain USPS forms, go to the United States Postal Service website. To get answers to frequently asked questions, check the USPS customer service webpage.

If you require more immediate assistance, or if you do not have internet access, you may always call the U.S. Postal Service at one of the following telephone numbers:

General Information
1-800-ASK-USPS® or (800) 275-8777
Hours of Operation:
Monday through Friday from 8:00 a.m. to 8:30 p.m. (Eastern Time)
Saturdays from 8:00 a.m. to 6:00 p.m. (Eastern Time)
Closed Sundays and Holidays

 Domestic Package Tracking
1-800-222-1811
Hours of Operation:
Monday through Friday from 7:30 a.m. to 10:30 p.m. (Eastern Time)
Saturdays, Sundays and Holidays from 9:00 a.m. to 8:00 p.m. (Eastern Time)

 International Package Tracking
1-800-222-1811
Hours of Operation:
Monday through Friday from 8:00 a.m. to 9:30 p.m. (Eastern Time)
Saturdays from 9:00 a.m. to 7:00 p.m. (Eastern Time)
Closed Sundays and Holidays

TDD/TTY
1-877-877-7TDD (1-877-877-7833)
Hours of Operation:
Monday through Friday from 7:30 a.m. to 10:00 p.m. (Eastern Time)
Saturdays from 8:00 a.m. to 8:00 p.m. (Eastern Time)
Sundays and Holidays from 9:00 a.m. to 8:00 p.m. (Eastern Time)