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December 11, 2012

A Maverick Way of Staying Calm

Posted by: Hannah Vick, Assistant External Affairs Officer, Hurricane Sandy New York

When Jack Zenkel, 10, was in the hospital with a serious head injury six years ago, his mother, Michele, stood vigil. She was worried, but determined to remain hopeful. While Jack was resting in his hospital bed, a woman with a small, furry therapy dog entered his room. Upon seeing the dog, Jack’s face immediately lit up.  For the next few minutes, Jack petted and snuggled with the dog.  “I was amazed at the wonderful effect the dog had on my son. The dog made a huge difference,” says Michele.

As Jack’s condition began to improve in the hospital, Michele started thinking about the family’s golden retriever, Maverick, back at home. They had adopted him as a puppy and he had always had a gentle, patient disposition. Maverick had begun life as a trainee in the Guiding Eyes for the Blind guide dog school, but, “he didn’t finish,” says Michele. Maverick flinched during one of the tests so he was “released,” explains Michele. “They don’t like to say that a dog has been rejected.”

Although he wasn’t quite guide dog material, Maverick, was accepted by the Good Dog Foundation, a non-profit organization based in New York City dedicated to “dogs helping humans heal.” Good Dogs and their handlers regularly visit children and adults in hospitals, nursing homes, group homes, schools and libraries.

Within 48 hours of landfall of Hurricane Sandy, Michele traveled with Maverick from her home in Westchester County to the FEMA Disaster Recovery Center (DRC) in Long Beach, NY, where the storm had swept through the beach community. “Having a dog onsite not only helps reduce stress levels for some, but it’s great for the parents with kids who need to take care of paperwork,” says Michele.

therapy dog

This is especially true for those families who were displaced and whose pets are at shelters. When survivor Anna Park walked into the DRC one day in December, her two daughters ran squealing over to the gentle sandy-colored canine. The family’s home, a few blocks from the beach, had been inundated with water, waist-deep on the night of the storm. Anna grabbed her two daughters, Eliana, 6 and Jessica, 5, and their three Chihuahuas and escaped through the rushing water.

Because their first floor apartment had to be gutted, Anna and her children are staying with her mother nearby. But with no room for their dogs, the pets have been boarding at an animal shelter.
The young girls spent the next hour petting and chatting with Maverick, giving their mother much needed time to speak with disaster recovery officials. Park was receiving rental assistance from FEMA, but her job at the local library was recently cut from full-time to part-time. She is looking for a full-time position and a new place to live, and wanted to learn more about other assistance she might qualify for.

“You’re not like our puppies,” Eliana told Maverick. “They’re wild. My grandma won’t let them in the house.”

therapy dog

“We like you almost as much,” her sister Jessica added.

Maverick did not seem offended at all.

When it was time to leave, they hugged him, finding it hard to let go of the puppy who was released from guide dog school, but who still grew up to live a life of service.

Una manera “Maverick” de mantener la calma

Escrito por: Hanna Vick, Asistente de Asuntos Externos, Centro de Información Conjunta, Huracán Sandy en New York

Cuando Jack Zenkel, 10, estuvo hospitalizado hace seis años por una herida a la cabeza, su madre, Michele, permaneció en vela a su lado. Michele estaba preocupada pero determinada en mantenerse optimista. Mientras Jack descansaba en su camilla, una mujer cargando un pequeño y peludo perro de terapia entró a la habitación. El rostro de Jack se iluminó inmediatamente al ver al perro. Jack pasó los próximos minutos acariciándolo y abrazándolo.  “Me sorprendió el efecto que tuvo el perro en mi hijo. El perro hizo una gran diferencia,” expresó Michele.

Al ver como la condición de Jack mejoraba, Michele pensó en Maverick, el perro de la familia. Lo habían adoptado cuando cachorro y siempre había sido manso y paciente. Maverick había recibido entrenamiento en la escuela para perros guía Guiding Eyes for the Blind pero “nunca lo terminó”, dijo Michele. Maverick no pasó uno de los exámenes y “lo dejaron ir de la escuela” nos comentó Michele. “No les gusta decir que un perro ha sido rechazado.”

A pesar de que Maverick no estaba destinado a ser un perro guía, sí fue aceptado por el Good Dog Foundation, una organización sin fines de lucro con sede en la ciudad de Nueva York que se dedica a ayudar a que “perros ayuden a sanar a humanos”.  Los perros de Good Dogs y su equipo de entrenadores visitan con  regularidad  a  niños y adultos en hospitales, centros de cuido, hogares de ancianos, escuelas y bibliotecas.

48 horas tras el paso del huracán Sandy, Michele viajó con  Maverick de su hogar en Westchester County al Centro de Recuperación por Desastres de FEMA (DRC, por sus siglas en inglés) localizado en Long Beach, NY, donde la tormenta arrasó con la comunidad playera. “Tener un perro en el campo no solo ayuda a reducir los niveles de estrés de algunas personas, sino que también sirve como entretenimiento para niños, lo que permite que sus padres tengan tiempo de completar la documentación necesaria,” explica Michele.


Long Beach, N.Y., Dec. 2, 2012 -- Maverick, provides comfort to disaster survivors, Ashley Mejilla and Cassidy Sabel at a FEMA Disaster Recovery Center (DRC) in Long Beach, New York. The Good Dog Foundation provides comfort dogs to assist in stressful situations. FEMA sets up DRC's in affected neighborhoods to help residents with their disaster recovery.

Esto es verdad en particular para las familias que han sido desplazadas y se están  hospedando en los refugios con sus mascotas. Cuando la sobreviviente Anna Park y sus dos hijas llegaron al DRC un día de diciembre, las dos niñas inmediatamente corrieron en dirección al dulce canino. El hogar de la familia, que quedaba a pocas cuadras de la playa, había sido inundado durante la tormenta, con niveles de agua que llegaban a la cintura. Anna, sus dos hijas – Eliana, 7 y Jessica, 5 – y sus tres Chihuahuas lograron escapar entre las torrentes de agua.

Debido a que su apartamento tuvo que ser destrozado, Anna y sus hijas están viviendo con su madre. Por falta de espacio, sin embargo, sus mascotas se han estado hospedando en un refugio de mascotas.
Las niñas pasaron  la hora jugando y acariciando a Maverick mientras su madre aprovechaba de este tiempo para reunirse con los oficiales de recuperación  por desastres. Park estaba recibiendo asistencia de alquiler de FEMA, pero hace poco su trabajo en la biblioteca local fue reducido de tiempo completo a tiempo parcial. Ahora Park está buscando un trabajo a tiempo completo y un lugar donde vivir, y quería recibir más información sobre los tipos de asistencia a los que podría ser elegible.

“No eres como nuestros cachorros” le decía Eliana a Maverick. “Ellos son más salvajes. Mi abuela no los deja entrar a la casa.”

Long Beach, N.Y., Dec. 2, 2012 -- Maverick, provides comfort to disaster survivor, Elliana Park at a FEMA Disaster Recovery Center (DRC) in Long Beach, New York. The Good Dog Foundation provides comfort dogs to assist in stressful situations. FEMA sets up DRC'sin affected neighborhoods to help residents with their disaster recovery.

“Nos gustas casi igual que nuestros cachorros” agregó su hermana Jessica.

Maverick no parecía haberse ofendido por el comentario.

Cuando llegó la hora de irse, lo abrazaron, y se les hizo difícil decir adiós al perro que no pasó la escuela de perros guía, pero aun así  logró crecer para vivir una vida de servicio.

Emergency response training through a county administrator’s eyes

Posted by: Liane Richardson, County Administrator, Lane County, Oregon

I am the County Administrator for a county approximately the size of Rhode Island.  With over 4,000 square miles, Lane County extends from the Pacific Ocean to the mountains, and includes dunes, wetlands, oceans, rivers, lakes, ski resorts, a large university, and a major north-south interstate.  The question of a large-scale disaster, man-made or natural, is not if it will occur, but when.

training student
CAPTION: Anniston, Ala., Oct. 25, 2012 -- Liane Richardson recently graduated the Technical Emergency Response Training for Chemical, Biological, Radiological, Nuclear, and Explosive Incidents (TERT) course at FEMA’s Center for Domestic Preparedness in Anniston, Ala. The TERT course is multidisciplinary and a keystone training program at the CDP. TERT provides a foundation for all emergency responders, to include government officials.  

I recently had the opportunity to attend resident training at the CDP, in Anniston, Alabama. As a fairly new administrator, I am attempting to immerse myself into every aspect of the services we provide.  A large share of those services involves emergency response.  When I learned about the training opportunities at the CDP, I jumped at the chance to attend.

As County Administrator, I have specific roles related to the overall running of a full-service county.  However, I am also very interested in emergency management.  I am in charge of ensuring our county continues to operate during the worst disasters possible, while at the same time responds appropriately to the disaster itself.   The CDP training, without a doubt, makes a difference in the leadership decisions I make; whether in the office, or in an emergency management situation.

I recently attended the Technical Emergency Response Training (TERT) course. This training allowed me to experience first-hand what would be required should a chemical, biological, radiological, nuclear or explosive (CBRNE) incident occur.   I have a better understanding as to what our employees will be facing, what training and resources they need, and what I can provide to them to ensure they respond appropriately, regardless of the situation.   I appreciate the fact FEMA provides the opportunity to receive CDP training, at no cost to the jurisdiction. The training is fully funded for state, local, and tribal employees.  Funding, such as this, is greatly appreciated, and a huge bonus for Lane County.

I whole-heartedly recommend that elected, appointed, and senior employees of government take this training for a better understanding of what it is their first responders do, as well as show them the benefits of CDP training. I feel more prepared, and I believe it all starts at the top. If senior management places priority in certain areas then so will the entire organization. Emergency management, planning and preparedness, is very important. The more prepared Lane County can be for any type of incident, the better off we all will be. I am better prepared thanks to my CDP training, and encourage more government leadership to attend the wonderful training environment that is the Center for Domestic Preparedness. Thank you CDP and FEMA!

training next to fire engine
CAPTION: Anniston, Ala., Oct. 25, 2012 -- Liane Richardson (front left), Lane County, Oregon, county administrator, simulates the initial decontamination of a disaster survivor at FEMA’s Center for Domestic Preparedness (CDP) in Anniston, Ala. recently. Richardson attended the Technical Emergency Response Training for Chemical, Biological, Radiological, Nuclear, and Explosive Incidents (TERT) course.

December 7, 2012

A Rockaway survivor looks at a “new normal”

Posted by: Hannah Vick, Assistant External Affairs Officer, Hurricane Sandy

As we hit the one month mark after Hurricane Sandy, Mike Byrne, the Federal Coordinating Officer here in New York and my boss, reflected on the work that has been done and the work that remains.  In his blog, he made a note that we would be sharing stories and updates, and I wanted to share this story from Rita M., a disaster survivor in Rockaway, Queens:

A lot of us in Rockaway evacuated during Hurricane Irene last year. And then nothing happened. So of course when we heard about Sandy, we stayed home.

Never again. We learned that each storm is different – with a different outcome.

At about 6 p.m., before the storm, I walked down to the beach with my three children and saw how huge the waves were – water was pouring over the boardwalk into the streets, and it wasn’t even high tide yet. We passed  a man on the street who told us that he’s lived here over 50 years and he’s never seen anything like that before.

I think I slept about 20 minutes that whole night. Our power went out about 7:30, when the water reached about three feet, it must have started getting into the electronics of the cars, because car alarms were going off and trunks and windows were opening on the street. The sky was lit up pink from fires nearby. Later, I learned that homes were burning a few blocks away. One neighbor stood outside his home with a flashlight waving people inside who were fleeing their burning houses. When they got in his house, he realized he didn’t know any of them! Some people were coming down the block with kayaks and boogie boards.

The next morning we had over five feet of water in our home. It filled up the basement, which was our son’s bedroom. All his books, clothes, furniture and our water heater and boiler were destroyed, covered in mud and sewage. When I opened our front door, there was debris and sand everywhere.

I automatically started shoveling, trying to create a path to get out.  I had to do something; my husband has pulmonary fibrosis and should not over exert himself. I could just have easily curled myself up into a ball and said, “I’m not going to deal with this.”  I chose to keep shoveling. When my kids saw me shoveling, they figured it was the thing to do, and joined in.

We really didn’t know what to do. There’s a lot of information about preparing for a storm, but not so much about what to do after.* Two days later, we started running out of food and information started trickling in – what churches and temples were open, where we could go for food. We contacted our insurance agent and we contacted FEMA.

We weren’t the only ones in our family affected three of my siblings were displaced. If just one of us got hit, we would have been able to help, but we were all going through the same thing. My husband and four children went to my sister’s house in Brooklyn where we stayed in her converted garage – all of us in one room with air mattresses.

With the exception of one family (who was going to move anyway), we all plan on returning to our homes in Rockaway. Our insurance only covers wind damage, not flooding. We received about $2,000 from FEMA for temporary housing and $7,700 to replace our water heater and boiler and other damaged property. We got our FEMA money the same day our insurance company denied us. Now we have to fax FEMA our insurance information to see if we’re eligible for other assistance.** We still have to clean out everything and replace a lot of sheetrock – and our cars.

Almost every day it seems we’re at Lowe’s or Home Depot. My husband and I are looking into ways of building back to protect ourselves if this happens again.

My kids ask when things will go back to normal. I tell them I’m not sure if it will go back. 
We’ll definitely have a new outlook – we’ll be taking any future storm threats a lot more seriously. And we’re no longer going to keep so much stuff in the basement. We’re not going to be able to drive the kids everywhere like we used to for a while. I think it’s going to be a long time before things are normal again. We’ll just have a new normal.

disaster survivors in front of their house
CAPTION: Coney Island, N.Y., Dec. 4, 2012 -- Rita and her family pose in front of the house they are restoring after major storm damage.

* For reference, this page on ready.gov has information on how to recover after a disaster.  There is also great information there on making a family communication plan and building an emergency kit.

** FEMA encourages all survivors, both with or without insurance, to get into the assistance pipeline by registering with FEMA as soon as possible. While FEMA cannot duplicate benefits, those affected may be eligible for some types of assistance while waiting for an insurance settlement.

Learning about holiday season fire safety

Posted by: Flat Stanley and Flat Stella

The weather has been getting colder – and that means more than just getting out the winter coat, hat, and gloves.  It also means we’re getting close to the holidays and some extra cheer is in the air!  However you celebrate the season, you’re probably doing some decorating inside your house, out in the yard, or in your own room!

Putting up lights, candles, and holiday decorations can be a lot of fun.  We have been spending the last few days learning about how to safely put up all our pretty decorations.  You see, more houses tend to be damaged by fires this time of year, and unsafe decorating is often a cause of the fire!  So here is some of what we learned about safe holiday decorating:

1. Lit candles are dangerous and should never be left unattended. If you aren’t able to constantly watch candles, you should use lights instead.  Holiday light sets come in so many different colors and shapes and can make any home look cheery.

stella next to christmas lights

Or you can use electric candles instead – they look real and you can even find some that are scented!


flameless candles

Or if you have candles that give off traditional holiday scents when they are lit, we learned there are ways to still enjoy the holiday aromas without having an open flame.  Here’s one way, using a candle warmer:


stanley next to candle warmer

2. The more lights you use, the more you’ll need places to plug them all in.  Make sure you use surge protectors and don't overload your electrical outlets:

stanley next to surge protector

3. Decorate with materials that don’t catch fire easily.  Look for the decorations that are clearly marked “nonflammable” or “flame-retardant”.   We hung a wreath next to our desk that is nonflammable:

stanley with wreath

4. If your family celebrates Christmas and uses a real (or live) Christmas tree, remember to keep it watered and away from any heat sources like a fireplace or heat vent.  That way it the tree doesn’t dry out and accidentally catch on fire.

5. Don’t block exits as you put up decorations.  In the event of a fire, people need to have ways to easily exit the room and get outside to safety.

If you’re looking for more fire safety tips, check out the U.S. Fire Administration website. They have a bunch of ways you can keep your home safer from fires during the cold winter months. 
We wish you and your family a very happy and safe holiday season!!

stanley and stella with decorations

Aprendiendo sobre medidas de seguridad para prevenir incendios durante estas fiestas

Escrito por: Flat Stanley y Flat Stella

El clima sigue enfriando – lo que no solo significa que hay que sacar los abrigos, sombreros y guantes – sino que también las fiestas se acercan y hay más alegría en el ambiente. No importa como tenga planeado pasar esta temporada, es probable que pase tiempo decorando el interior de su hogar, su patio, o hasta su propia habitación.

Colgar luces, velas, y  otras decoraciones puede ser muy divertido.  Hemos pasado estos últimos días aprendiendo cómo colgar las decoraciones tomando las debidas precauciones. Muchos hogares suelen ser destrozados por incendios durante esta época y la principal causa de estos incendios suelen ser las decoraciones que han sido colgadas sin tomar en consideración las debidas medidas de seguridad. Por esta razón, queremos compartir con ustedes lo que hemos aprendido sobre como decorar de manera segura durante estas fiestas:
  1. Las velas encendidas son muy peligrosas y nunca deberían dejarse descuidadas. Si usted no puede supervisar las velas, opte por luces decorativas en su lugar. Las luces decorativas vienen en diferentes colores y figuras, y brindan alegría a su hogar.stella next to christmas lights
O puede utilizar velas eléctricas en vez – las mismas son muy realistas y hasta vienen perfumadas.

flameless candles

Si disfruta de las velas aromáticas típicas de esta época, hemos aprendido que hay otras maneras de disfrutar de estos aromas sin tener una vela encendida. Una de estas maneras es utilizando un calentador de velas:

stanley next to candle warmer
  1. Mientras más luces tenga, más lugares necesitará para conectar las mismas. Use un protector de corriente para no sobrecargar los enchufes.
stanley next to surge protector
  1. Decore con materiales que no sean fácilmente inflamables. Busque decoraciones que sean denominadas “ininflamables” o “resistentes al fuego”. Nosotros colgamos una corona que es ininflamable.
stanley with wreath
  1. Si su familia celebra la navidad con un árbol de navidad verdadero (vivo), asegúrese de regarlo con agua y mantenerlo lejos de fuentes de calor, como chimeneas o conductos de calefacción. De esta manera el árbol no se seca, lo que podría ocasionar que se encienda.
  2. No obstruya salidas cuando coloque sus decoraciones. Si ocurre un incendio, las personas necesitarán ser capaces de encontrar una salida sin dificultad.
Para más información sobre medidas de seguridad para prevenir incendios, visite el sitio web de la Administración de Incendios de Estados Unidos. Ahí encontrará mucha información sobre las varias maneras de cómo proteger su hogar contra incendios durante los meses fríos de invierno.

¡Les deseamos a usted y su familia unas seguras y felices fiestas!

stanley and stella with decorations

December 6, 2012

From a warm bed to a ship, a firsthand account of surge team member

Posted by: Mike Hall, Federal Coordinating Officer

Because of the magnitude of the population affected by Hurricane Sandy, the Department of Homeland Security activated its Surge Capacity Force for the first time on Nov. 1. Created by the Post Katrina Emergency Management Reform act, this surge includes employees from every agency throughout DHS, from the Transportation Security Administration to the Coast Guard to Secret Service, who are willing to take time out of their normal jobs to help survivors. They are out pounding the pavement with our Community Relations teams and working in disaster recovery centers, assisting survivors with disaster assistance questions.

Right now in New York, some 800 of these surge members are staying on three ships, which are serving as floating hotels for our recovery workers. Because of the shortage of hotels rooms in the city, Maritime Administration vessels were brought in – not exactly luxury cruise liners.

Federal Coordinating Officer (FCO) Mike Byrne meets with DHS volunteers berthing on the TS Kennedy
Staten Island, N.Y., Nov. 7, 2012 -- Federal Coordinating Officer (FCO) Mike Byrne meets with DHS volunteers berthing on the TS Kennedy, a maritime academy training ship.

On November 7, I visited the surge force with Deputy Administrator Serino to extend our heartfelt thanks to these workers for their hard work, service and dedication because I know it’s not easy to spend a long period of time away from home and loved ones.

The following is a first-person account from Melinda K. McDonough, who is of one of these surge workers who is staying on the T.S. Kennedy docked in Staten Island. She is one of some 1,000 of FEMA’s Community Relations teams canvasing the damaged areas.

Melinda McDonough, a team leader for community relations, in front of the TS Kennedy,

Staten Island, N.Y., Dec. 5, 2012 -- Melinda McDonough in front of the TS Kennedy.

It's a pleasure to be on the T.S. Kennedy. It's just me and 600+ new best friends.

In my normal life, I have a day job in Washington DC as a Deputy Chief Diversity Officer with Immigrations and Customs Enforcement with a large comfortable office and a view. On the ship, privacy is limited and consists only of a curtain that divides our bunk beds stacked three high (don’t let anybody tell you that women don’t snore as loud as men). In our particular berthing area, we share six toilets along with four urinals, which, of course, are useless (except in dire situations). If you're super modest, you set your alarm for 3:00 a.m. hoping to shower and dress with more privacy.

The ship is drafty, easy to get lost in, and incredibly loud.  Sounds echo off the steel (especially in the mess hall).

But I’m not complaining. I am excited to be doing what we can for those affected by hurricane Sandy. With limited hotel space in New York, the idea for us to stay on a ship is brilliant.

I’m the team lead for a group of eight, who come from all parts of the country with a broad range of background. We are privileged to have a war hero working with us, Sergeant First Class Robert Staats, member of the U.S. Army Shooting team. He was awarded the Purple Heart and Meritorious service medal for his valiant efforts in Iraq. Here in NY, we rely on Robert's situational awareness to help keep us safe. He takes pride in keeping us well provisioned with supplies and gear in the field.

Melinda McDonough, team leader of Community Relations Team 31, with her team in front the training ship TS Kennedy.

Staten Island, N.Y., Dec. 5, 2012 -- Melinda McDonough, team leader of Community Relations Team 31, with her team in front the training ship TS Kennedy. From left, Robert Staats, Allen Avery, Mishana Eden, Melinda McDonough, Don Jacobson, Annette Ambrosio,and Bryan English.

We are a classic example of the team developmental process. Having worked through the stages of “forming, storming, and norming,” we are now “performing.”  The forming part was quick and arbitrary - we were told “here's your group.”

Next we figured out who was going to do what and when to accomplish the Community Relations mission, which translates to sorting the teams' skills and abilities. First, we needed a driver capable of driving a 15-person beast of a van. A former detective with the Los Angeles Sheriff's Department (now a TSA cargo inspector) volunteered for the daunting task, but is driving like a NYC native after only 16 days.

We are fortunate to have a performance consultant for the Coast Guard as our “scribe.” Aside from the fact that no one else wanted the report writing job, we could not be successful without our Coastie's attention to complete and detailed documentation of our work efforts. Also contributing on our team is a marathon-running grass seed farmer from Oregon; an episcopal minister who served as a helicopter pilot in Vietnam; a mother of three who happens to be a notoriously fun prankster; and our tech savvy  navigator (a.k.a. SatNav Allen).

The storming part was a lot about learning how to get along and working through personality quirks – in other words, the team had to learn how to not drive each other batty. Despite the 12-15 hour days we spend together, no one has been voted "off the island" (yet).

The "norming" part included establishing accountability and a reliable routine. We meet at a certain point every day, fold disaster assistance fliers, print our contact tally sheets, make finale report submittals, and re-stock our water supply and other resources. Upon reaching our assigned field site we go door-to-door assessing disaster impacted residences and businesses.  We take a break for lunch and we've got it down so we pretty much all agree on where to go. We've actually become a family - a fairly happy one.

As for our "performing," so far we've knocked on at least 1,500 doors. Many people behind them have been elderly and isolated in their apartments with no heat, electricity, food, water or medicines. We are making sure these survivors get what they need. 

In spite of the long hours and rustic accommodations, I would do this again in a heartbeat.  It's the crew on the ship I feel sorry for. They're used to having disciplined Navy cadets, not a bunch of unruly adults. They've been so nice to us. They even started making gluten-free cakes in the mess hall. And now that I have a strategy for rearranging everyone's boots away from my bunk - it was causing a bit of an aromatherapy problem - I can handle anything.

FEMA Deputy Administrator Meets with Volunteers on the TS Kennedy
Staten Island, N.Y., Nov. 7, 2012 -- FEMA Deputy Administrator Rich Serino visits the sleeping quarters on the TS Kennedy.

December 5, 2012

FDNY saves their ship during Sandy and welcomes others

Posted by: Michael Byrne, Federal Coordinating Officer, Hurricane Sandy New York

Driving toward the old Navy pier in the Stapleton area of Staten Island, you would never know that past the warehouses, graffiti and lonely steel fence are hundreds of disaster workers in a hub of activity, a prime example of how government agencies come together. It is also the home of New York City’s only marine unit on Staten Island, the guys who handle all emergency incidents in New York Harbor.

After 9/11, there was no water pressure in lower Manhattan, compromising the city’s ability to put out the fires. FDNY’s marine units came to the rescue, able to pump enough water to extinguish the blazes.

With a grant from the Department of Homeland Security, the marine division was later able to replace their aging fleet with two state-of-the-art $27 million firefighting boats that can pump 50,000 gallons of water per minute, twice the capacity of the vessels used on 9/11. (One was named “Three Forty Three” for the number of firefighters who died that day and the other “Firefighter II.”)


fdny boat at port
(photo courtesy of FDNY)

But on the night Hurricane Sandy hit, Staten Island’s marine firefighters on duty not only had to worry about their homes, many of whom live in the affected areas, but their prize ship, Firefighter II, crashing into their stationhouse . “The wind shifted in the middle of the storm to where it was blowing the vessel into the building,” says firefighter Bob Senatore.

With only flashlights to guide them in pitch darkness and waist-deep water and braving 80 mph wind, driving rain and sea spray, the crew loosened the lines tied to the dock to allow the boat to move with the churning waves. But as the wind blew and the water rose, now with the lights of the boat guiding them, the crew had to keep readjusting the lines. “The ship is designed to operate during a storm – it would have been safer out in the water than by the pier,” says Senatore.

The crew made the decision to take the Firefighter II out into the bay for safety. Unfortunately, huge amounts of debris, including floating trees, filled the basin, keeping the ship from going out into the bay. “We had to do this ‘dance’ with the ship and the debris to keep the propellers from being damaged,” says Lt. Di Lorenzo. Four hours later, as the storm died down, the crew’s efforts kept the ship unscathed.

The Coast Guard station down the road did not fare as well. The storm made most of it uninhabitable and destroyed its sleeping quarters. But the Coast Guard crew still has a place to stay: they are bunking at the marine firehouse.

Staten Island’s marine unit also extended their hospitality to dozens of FEMA’s community relations teams, the folks who are canvasing the damaged neighborhoods nearby. “They were holding their meetings outside, huddled around their cars one morning,” says Senatore. “It was freezing. The nor’easter was coming. I said ‘come inside. Use the place as a support base.”

Some of the surge Community Relations teams are now staying on the T.S. Kennedy a 45-year-old Massachusetts Maritime Academy training ship, brought in by the federal government as a place where disaster workers can stay.

“Since this happened, we’ve noticed a lot more people showing up in our fire house at meal times,” says Senatore. Firefighters are known for their culinary skills (I know, I used to be one).
In the meantime, many of the firefighters are cleaning out their homes, some without power, some living in one room, waiting and cleaning out. “We got some FEMA money,” says firefighter Paul Sarubbi, whose home was damaged.  “The federal money was nowhere near what we’re going to need to bring it back to the way it was, but every little bit helps.”

A few days ago, I had the opportunity to visit the Fire Fighter II and see it first hand:

inside ship
CAPTION: New York, N.Y., Dec. 1, 2012 --Federal Coordinating Officer Michael Byrne, left, gets a tour of the pumps in Fire boat II, docked at Marine 9 station from Fire fighter Brian Masterson. The fire boat, which serves all of New York Harbor, is docked at the FDNY Marine 9 Barracks at the former Navy Homeport site in Stapleton, Staten Island. The fireboat received some damage from the storm surge following Hurricane Sandy. Jocelyn Augustino/FEMA

December 4, 2012

From North Dakota to New York, the long road for one Community Relations Specialist

Posted by: Michael Byrne, Federal Coordinating Officer, Hurricane Sandy New York

At FEMA we’re in the business of customer service and my boss, Administrator Fugate, often refers to our Community Relations teams as the face of FEMA. And rightfully so, because they are the team who literally pound the pavement and talk with survivors at their homes, apartments or at shelters.
Community Relations teams also do what we call AIR, which stands for Assess, Inform and Report. They report back what they’re seeing in the field, allowing those in the disaster field office to be alerted to specific issues. This information is critical for us to set priorities.

Community Relations take the lead from the local emergency managers and help out wherever they are needed, depending on the circumstance.  They can take calls in the local emergency manager office from survivors or work with the National Guard to organize supplies, or distribute food, water and blankets to those in need. And, of course, a large part of their job is to make sure everyone with disaster damage registers with FEMA.

fema employee looks out window
CAPTION: New York, N.Y., Nov. 29, 2012 -- Community Relations specialist Jean Riendeau has been with FEMA since 1997 when she became a survivor of the Red River Floods in North Dakota. Since then she has worked at over 50 disasters sites, including most recently Hurricane Sandy in New York.

The following is a first-person account from Jean Riendeau, a veteran of our Community Relations program who is also a disaster survivor from the Red River Floods of North Dakota in 1997. She is one of more than 1,000 Community Relations specialists in New York.

For the last week I have been working in Coney Island and Brighton Beach as a Community Relations specialist and even though I have done this so many times, I still get emotional. When this happens, I follow an early mentor’s advice: “Cry in your hotel room at night, but not with a survivor.” I don’t want to feel sorry for them, I want to empower them. 

I know what it’s like to lose everything to a disaster. I started working for FEMA in 1997, the year I had to evacuate from my home during the Red River Flood in Grand Forks, North Dakota. At the time, it was the largest evacuation to ever take place in the country; almost the entire city of about 50,000 people. I went to Fargo and slept on a loveseat in my son’s apartment for 10 days. I guess it was then that my instincts for community relations came out. A friend and I found a space at a college where all the evacuees could meet. We had computers set up and the Red Cross and other organizations came in. But it wasn’t a place for donations; it was place to connect and share information.

Since then I have worked more than 50 disasters all over the country, from California wildfires to tornadoes in Kentucky and Missouri to Florida Hurricanes. I discovered how resilient New Yorkers can be the last time I was here after 9/11. I was working with special needs cases on the pier. I was helping a woman who had just gotten out of the hospital with more than 80 percent burns on her body. She asked me to wheel her to the wall where photos of the missing were posted. She pointed to a few, saying “I know that person…I know that person.” I was so impressed with her strength. She was determined to get through the trauma, and was doing so by talking about what she experienced and what her future might hold. 

These days, in Brooklyn, we walk down pitch-dark hallways with flashlights, trying not to trip over the garbage put out by homebound residents. Most of the people are elderly. They’ve been living with no heat or electricity. They need food, water and medicine. We alert our FEMA contacts and our voluntary partners to make sure they get what they need. The nearby hospital was out of commission, so the American Medical Response units worked jointly with the National Guard to offer community wellness checks.

One of the toughest parts of this job is bearing the brunt of a lot of frustration:  “Why is help taking so long? Why is it so slow!” I know not to take it personally. I know I’m talking with people who have been stripped of their security and sometimes their livelihoods. And I am the one standing in front of them wearing a FEMA shirt.

I understand the trauma, the loss of security, the feeling of powerlessness and at times hopelessness. But the grieving process must play its course.

After the evacuation to Fargo, I went back to Grand Forks where we had intermittent power and a porta potty on every corner. My father-in-law’s home was totally destroyed; it was one of the homes always shown on the news. We helped him move into a new home, and had a FEMA trailer on our property. My daughter moved out of town for a year with my grandchildren, our business was closed, friends died. I received FEMA assistance as well as an SBA loan [during disasters the U.S. Small Business Administration provides low-interest disaster loans to individuals and families] and I began to pick up the pieces. And that is why I do this work. 

When I tell people, “It will get better,” I am happy and most grateful to speak from experience.

December 3, 2012

One Month In: Jersey’s Road to Recovery from Sandy

Posted by: Mike Hall, Federal Coordinating Officer

It’s hard to believe I have been working alongside our disaster relief team in New Jersey for more than a month.  Thirty-five days have passed since Hurricane Sandy first made landfall on the New Jersey coast on October 29th.  This marked one of the most damaging disasters in state history – battering the coastline with greater than 14-foot waves and wind gusts up to 88 mph.  Even more unsettling were the 122,000 structures affected across 21 New Jersey counties – many of them damaged or destroyed.  I’ve traveled to these hardest hit neighborhoods, met with the heartbroken of those who lost their homes, talked to children who were out of school, and  committed to working with state and local officials to aid in the recovery efforts.  As we move past this one month milestone, my primary focus remains on these people – the survivors of the storm.

When families and businesses begin to recover, whole communities begin to recover, and that is how New Jersey will revive and become stronger than ever.  More than $730 million in federal disaster recovery money has been disbursed to start rebuilding the Garden State.  Today we have more than 2,600 federal specialists working to support recovery in New Jersey, and our work is far from done.

State and federal disaster response teams were standing by with supplies even before Hurricane Sandy hit.  As Sandy made its way up the east coast, FEMA and the Department of Defense established Incident Support Bases at Westover, Mass. and Lakehurst, New Jersey to position supplies and other resources close to areas in the hurricane’s path. Following the storm, more than 1.7 million meals and 2.6 million snacks have been served to survivors and first responders.

The New Jersey National Guard responded with a force of over 2,200 guardsmen.  In addition, the Emergency Management Assistance Compact (EMAC) facilitated the deployment of 440 personnel and equipment from 12 states to support New Jersey. This included law enforcement teams who provided security and emergency medical services, partnering with us and other agencies to carry out critical life-saving and sustaining operations in the immediate aftermath.  The National Weather Service was vital in predicting and tracking the storm, the U.S. Coast Guard for search and rescue, the U.S. Public Health Service to support shelter operations, and the U.S. Army Corps of Engineers for emergency generators, among others.  Our operations to the response of the storm began aggressive and dynamic, and we will continue this same posture throughout the recovery process.

american flag
CAPTION: Seaside Heights, N.J., Nov. 28, 2012 -- The American Flag raised by Seaside Heights resident in New Jersey.

It was clear one of the first steps was to support power restoration efforts to over 2.6 million homes, businesses and government customers.  For this we needed the whole community to come together.  The Department of Energy worked closely with the state Board of Public Utilities to bring together more than 23,000 utility professionals from New Jersey who, aided by companies across the country, worked to restore service across the state.  The Department of Defense actually airlifted crews and vehicles to New Jersey from the west coast.  The weather didn’t wait on our behalf to bring cold temperatures or wintry conditions to the region.  A week after Sandy, the nor’easter deposited enough wet snow to break more trees, and down more power lines to delay cleanup efforts for another day.  This meant that tens of thousands of residents were still waiting for their lights to come back on.  By Nov. 14, electricity was restored to every home and business that was in condition to receive electrical power.

Access to fuel presented another challenge, and early on President Obama authorized the release of ultra-low sulfur diesel fuel from federal reserves to power government-owned and other vehicles being used in responding to the disaster.  We set up six fueling stations for first responders accordingly.

One of the most heartwarming parts of disaster work is the opportunity to work with our voluntary agencies.  These groups played a vital role in giving people needed shelter, a major lifeline for families displaced from their homes.
  • At the peak 107 shelters were open with 4,370 people.  Within three weeks, all shelters were able to close as displaced residents were assisted with finding lodging. 
  • By the time feeding sites were no longer needed, more than 1.7 million meals had been served, plus 2.6 million snacks.
  • More than 31,000 cleanup kits had been issued and more than 23,000 comfort kits. Voluntary organizations served thousands of households doing clean-up and muck-outs and provided goods and services to hundreds of thousands of people – and pets - in need. 
  • These Organizations have clocked in over 600,000 recorded hours valued at $12.8 million dollars. 
I extend my heartfelt thanks to them for their vital contributions to the Hurricane Sandy survivors.

american red cross volunteer
CAPTION: Ortley Beach, N.J., Nov. 28, 2012 -- Sharon Meyers, a Red Cross volunteer, offers a hot meal to a resident in Ortley Beach, NJ. The Red Cross is providing disaster relief, from hot meals to cleaning supplies and clothing to residents affected by Hurricane Sandy.

Alongside our partners we plan to tackle the housing issues to provide options for individuals and families.  As survivors cope with the remains of their homes and belongings, we need to continue to help people find a safe place to stay.  FEMA employed its Transitional Sheltering Assistance (TSA) program to allow nearly 3,000 individuals and families to lodge in 340 hotels during the first four-week period.  We met this critical need in the short-term, but in the long-term I want folks back into their homes.  Last week Gov. Christie approved New Jersey’s five-point long-range housing solution.  It calls for the maximized use of existing rental properties; implementing our Sheltering and Temporary Essential Power program to render habitable dwellings that lack only minor fixes; using state and federally-owned real property; using FEMA Direct Housing Assistance in the form of HUD-certified manufactured housing; and rehabilitation of existing structures.  Yet I know that these programs are only useful if people know about them.

FEMA’s Community Relations specialists and FEMA Corps members, totaling more than 650, met 86,000 people by going door-to-door to share vital information about applying for FEMA Disaster Assistance as well as other assistance programs.  More than 46,000 New Jersey families have benefitted from that assistance so far.

fema corps members talk with survivor
CAPTION: Sea Bright, N.J., Nov. 11, 2012 -- FEMA Corps team members Amy Butterfield and Sergio Tundo talked with volunteer Jason Young to ensure the owner of the residence was getting the needed assistance after Hurricane Sandy destroyed much of the island.

In addition, our 33 currently open Disaster Recovery Centers are located at convenient public locations in each county.  At these Centers you can get help registering for assistance and get answers to questions – nearly 25,000 have already visited.  The U.S. Small Business Administration (SBA) Customer Service Representatives are there as well, receiving applications for low-interest disaster loans.  SBA Business Recovery Centers are also open at 10 locations throughout New Jersey to assist eligible business owners in applying for disaster business loans for their physical damage loss and disaster-related working capital needs.  Under SBA’s disaster assistance program, low-interest loans are available to homeowners, renters and businesses of all sizes. To date, the SBA has approved 321 disaster home and business loans totaling more than $21 million.

fema staff talks with disaster survivor
CAPTION: Jersey City, N.J., Nov. 21, 2012 -- At the Hudson County FEMA Disaster Recovery Center at the Jersey City Museum, a Hurricane Sandy survivor receives information from FEMA Mitigation Specialists Doris Maldonado and Tony Hathcock. 

At the same time, our Public Assistance division is meeting with local government officials all over the state to receive their requests for money to cover their disaster costs.  That can include things from overtime costs all the way to the replacement of public buildings destroyed by the hurricane.

We’re partnering with the state of New Jersey to anticipate and help meet needs.  Moving forward, we have to work together closely as the situation changes and new challenges arise.  Not only has FEMA worked with our federal, state, local, and voluntary partners, we’ve also teamed up with the private sector and academia to get Jersey back on its feet after Sandy.  Look for our FEMA Mitigation staff at your local home repair stores for advice about rebuilding stronger, safer and smarter.

fema staff at home depot
CAPTION: West Long Branch, N.J., Nov. 28, 2012 -- Hazard Mitigation Specialists are available at various Home Depot locations to answer questions regarding building techniques that reduce potential for damage from future disasters

To our “Jersey Strong” communities: You have weathered possibly the most devastating storm in your state’s history.  Yet the feeling of hope and restoration prevails in New Jersey.  You inspire me every day with your spirit of unity and pride, your hours donated to voluntary organizations, your donations to local survivors, and above all, your neighborliness.  Thank you for all that you do.  I am confident that you will recover, you will restore – and that together we will rebuild your communities stronger than ever.

This story isn’t over.  FEMA remains present to address the challenges that remain and to meet the challenges to come, but it will take the whole community to restore New Jersey.

Together we are cleaning up neighborhoods and getting kids back to school.  New Jersey’s state and local leaders stand committed to the promise of a recovery for coastal New Jersey.

And I’m standing with you.

Let us look back to remember what has been lost, but not forget what we’ve done together to restore New Jersey.  Stay Jersey Strong.

-Mike