One of the most important jobs I have is helping my constituents when they are having problems with Federal agencies. Here are a few quick questions to help you determine if I can assist you in your case:

Does your case involve a Federal agency?
As a Federal representative, I am able to make inquiries of Federal agencies. If your case involves state, county, or local government, your public school district or other public agencies, please contact your Texas state official by clicking here.

Does the case you are concerned about involve you?
Due to privacy laws, I must have the written consent of my constituent in order to make an official inquiry. However, I will be happy to listen to your concerns regarding a constituent who is having difficulty. Please contact my office and outline the situation so that we can determine whether we may be of assistance. My office can then contact the constituent directly to obtain their written consent.

Is your situation a legal dispute?
As a Member of Congress, I cannot intervene in any civil or criminal legal matter.  If you have legal concerns and need advice, you can find a list of legal service providers in our area here.  In addition, I am unable to assist you with problems involving Texas state agencies, such as child support services. You may want to contact your Texas state official by clicking here.

Is your case within the agency’s normal processing time?
It is rare that a case can be “sped up” for any reason other than extreme hardship. If you believe your situation merits faster processing, please contact my office in Austin. My staff will discuss your situation and help you determine the proper strategy.

Do you reside in the 25th Congressional District of Texas?
House ethic rules require that each Member of Congress be given the opportunity to serve his or her constituents. To determine if you reside in the 25th Congressional District of Texas, please enter your address and zip code here.

If you are still unsure whether I can assist you with your case, please contact my Austin office.  My staff will discuss your situation with you and work with you to determine the best course of action.