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Constituent Services

  • Constituent Services

    Step 1 -- Introduction to Casework
    How Can I Help You?

    Providing assistance to my constituents is one of my most important duties as your representative in Congress, and I am always happy to provide you with casework service. Typical requests for casework involve lost documents or a federal agency dragging its feet in getting you the help you need.

    Before contacting me for aid, it is important that you first try to work with the federal agency you are having trouble with. These agencies are helpful and responsive, and most issues can be solved by contacting them in writing. However, if you find that contacting them does not yield results, I would be happy to advocate on your behalf.

    To determine whether I can help you with your situation or if you need to find assistance elsewhere, please proceed to the next step "Casework Determination."

    As always, if you have any additional questions, please do not hesitate to contact my office.

    Step 2 -- Determining How I Can Help
    Is this casework or not?

    I am able to assist you with a casework request as long as it deals with a federal agency, or one that reports to the executive branch. Some examples of federal agencies:

    • Social Security Administration
    • Internal Revenue Service (IRS)
    • Department of Homeland Security
    • Department of Veteran's Affairs (VA)
    • U.S. Postal Service

    I am only authorized to help you with issues involving these federal agencies after you have tried handling the issue through the agency first. Most federal agencies are helpful and responsive and would be happy to provide the aid you need. However, if after you have contacted them in writing you still do not get results, I would be glad to provide the help you need.

    And although I will try my best to help you in any way I can, the federal agency with whom you are dealing always has the final say in the matter. Please also keep in mind that I am unable to provide you with legal assistance or act as your legal counselor or representative. Because of the constitutional separation of powers, I do not have the authority to intervene in judicial matters such as criminal court proceedings, civil disputes, or deportation hearings.

    Local and State Issues

    There are many issues affecting constituents that cannot be solved at the national level, but can be solved at the local level. If you are having trouble with a state agency, you should contact your representative in the New York State Senate or Assembly or your local representative. Some examples of local or state issues:

    • Child support
    • Criminal and police investigations
    • Worker's compensation
    • Housing or rent issues
    • Lost or stolen driver's licenses or other important state documentation

    To find your State Senator by ZIP code, click here. To find your State Assembly member by ZIP code, click here.

    Step 3 -- How to Open a Case
    Once you contact me, I can begin to assist you

    After you have determined that your request is something we can help you with, fill out a request form and fax or mail it to one of my district offices, or deliver it in person. The Privacy Act of 1974 does not allow our office to assist you until you have filled out this form which releases information to our office from the agency with which you are having trouble. Be sure to attach a brief description of the problem and any documents you have pertaining to your case. This may include medical documentation, financial records, letters of support, and recent correspondence with the agency. Click here for a PDF version of the casework request and authorization form.

    Casework is typically handled at my district offices in the Bronx, Westchester, or Rockland. To put in a casework request, contact the district office that is closest to you and be sure to provide as much information as possible so we can help you as quickly and as effectively as we can. You can do this by either calling the office or filling out the Casework Authorization Form and faxing it or bringing it into one of my offices.

    Bronx District Office
    3655 Johnson Ave.
    Bronx, NY 10463
    Phone: (718) 769-9700
    Fax: (718) 796-5134

    Rockland District Office
    261 West Nyack Road
    West Nyack, NY 10994
    Phone: (845) 735-1000
    Fax: (845) 735-1963

    Westchester District Office
    6 Gramatan Ave., Suite 205
    Mount Vernon, NY 10550
    Phone: (914) 699-4100
    Fax: (914) 699-3646

    It is a privilege to serve you and help you get the federal aid you need. Once we receive the document, please allow a few days for my office to contact you about your request, and we can begin addressing your concern as quickly as possible.

    Sincerely,

    Congressman Eliot L. Engel

110th Congress E-Newsletters

e-Newsletters from 2008  
(2007 e-Newsletters)

Congress Provides Relief for Seniors; December 30, 2008

Yonkers Earns EPA Grant for Saw Mill River; December 18, 2008

Notes from the Foreclosure Prevention Seminar; December 12, 2008

Medicare Part D Open Season; December 10, 2008

Commemorating World AIDS Day; December 1, 2008

Why You Should Care About Diabetes; November 24, 2008

Foreclosure Prevention Seminar in Nanuet; November 24, 2008

Remember to Honor Our Veterans; November 11, 2008

Keeping Your Kids Safe on Halloween; October 29, 2008

Recognizing Breast Cancer Awareness Month; October 23, 2008

Dobbs Ferry; August 15, 2008

Montefiore Medical Center; August 8, 2008

Economic Stimulus Check Reminder; July 31, 2008

An Update on the FAA Airspace Redesign over Rockland; June 10, 2008

Engel Applauds Enactment of the Genetic Information Non Discrimination Act (GINA); May 29, 2008

Commemorating Our Nation’s Finest on Memorial Day; May 23, 2008

Recognizing America's Teachers; May 6, 2008

Engel Fights For Seniors, Secures TV Coupons; April 30, 2008

Commemorating Equal Pay Day; April 25, 2008

Earth Day 2008: Creating Green Jobs for a Green America; April 24, 2008

Ensuring that Everyone is Ready for the Digital TV Transition Deadline; April 9, 2008

Engel Calls for FAA to Allow More Comments from Public; March 31, 2008

Rosa Parks Sculpture Design Competition; March 28, 2008

The Economic Stimulus Package; March 20, 2008

Recognizing American Heart Month; February 28, 2008

Share Your Concerns About the Tappan Zee Bridge; February 26, 2008

Commemorating Black History Month; February 15, 2008

National Endowment for the Arts Grants Now Available; January 27, 2008

Digital Television Transition Coupons; January 9, 2008


House Action Report; December 27, 2007

Commemorating World AIDS Day; November 30, 2007

Travel Tips for a Safe Thanksgiving; November 20, 2007

Keeping Your Children Safe on Halloween; October 28, 2007

Recognizing Breast Cancer Awareness Month; October 24, 2007

Ensuring Our Products are Safe for New Yorkers; September 25, 2007

Engel Wins Extension for Public to File Petitions on Indian Point, September 23, 2007

Engel Speaks on Flawed FAA Airspace Redesign Proposal; September 18, 2007

Improving Health Coverage for Our Children and Seniors; September 4, 2007

Let's Start the School Year Smart and Safe; August 30, 2007

Buses Will Go From Pearl River to FAA Town Hall Meeting; July 27, 2007

Town Meeting Alert – Congressman Engel Invites You to a Town Hall

Meeting with FAA to Discuss Airspace Changes
; July 24, 2007

Engel Wins Rockland Meeting with FAA; July 19, 2007

Engel Tells FAA, "Rockland Deserves Public Hearing on Overflights"; July 12, 2007

Passport Tips for International Travel; July 8, 2007

Fighting the FAA to Protect Rockland Quality of Life; July 6, 2007

Reflections on Father's Day; June 17, 2007

Honoring New York's Veterans This Memorial Day; May 28, 2007

Pearl River Post Office Renamed for Local Soldier; May 23, 2007

Reflections on Mother's Day; May 13, 2007

Congressman Engel Celebrates Teacher Appreciation Week; May 10, 2007

Fighting to Protect Rockland from Flooding; April 25, 2007

Earth Day 2007: A Time for Action; April 22, 2007

Working to Fix the AMT; April 17, 2007

Congress' First 100 Hours; January 5, 2007

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