Help with a Federal Agency

One of my most important jobs as your Congressman is to assist those I represent by serving as a direct link to the federal government, helping constituents navigate the bureaucratic maze, and cutting through the red tape to obtain answers from federal agencies. If you can't get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, my office may be able to help resolve a problem or get you the information you need.

What is casework?

You can often obtain an answer or resolve your problems by directly contacting a federal agency or by visiting its web site.  However, when additional help is required, my staff and I will open a case and act as your liaison with the appropriate federal agency to assist you in your efforts to resolve the problem.  While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem.

Residents of the 2nd Congressional District of Arkansas can contact me for assistance in dealing with Federal agencies. The form below will generate a printable page that you may sign and mail to my office.

Please include all pertinent information and claim numbers in your correspondence—such as:

  • Your Social Security number for a case involving Social Security
  • VA claim number for a case with Department of Veterans Affairs
  • Taxpayer identification number (Social Security number, if individual) for an Internal Revenue Service problem, etc.
  • Your address, home phone number and daytime phone number (if different than home) so that we can obtain any additional information from you that might be necessary
  • Copies of any related documents or correspondence that you may have from the agency involved

How do I open a case?

The Privacy Act of 1974 requires that I have your written consent before contacting federal agencies about your situation.  Please complete a Privacy Act Release form (below) and provide it to my Little Rock office, as well as 2 complete copies of other relevant documents that may be useful when I inquire on your behalf.

We must have your signature to proceed with this type of request.

Things to know 

  • While I will do my best to assist you with resolving your situation, I do not have the ability to override agency decisions made in accordance with federal law or regulation.
  • I am unable to assist you with a problem involving a state or local government agency, or which does not fall under federal jurisdiction. You may want to contact your state or local officials for assistance with these matters.
  • Due to the constitutional separation of powers, judicial matters do not fall under my jurisdiction as a Member of Congress. House ethics rules also prohibit me from acting as an attorney.
  • I am regretfully unable to directly intervene in private disputes between individuals and businesses, financial institutions, or other independent entities.  However, I will be happy to provide you detailed information about programs and resources that may be helpful to you in pursuing such complaints.

 

Privacy Act Release Form

* indicates information that you need to provide.

In accordance with the Privacy Act of 1974, I give Congressman Tim Griffin authority to act on my behalf.

Your Information
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: (if there is no case number, indicate "None") *
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Telephone
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Nature of Problem
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Print This Form

Use the Generate Request button to produce the document to authorize my office to help you. Then sign it and mail it to the address shown on the document. Please include any other documents or material that you think would help my office help you.