John Kerry
U.S. Senator for Massachusetts

My office has always gone the extra mile to help Massachusetts residents resolve problems they are having with a Federal government agency. This help often takes the form of helping to expedite bureaucratic processes and bringing attention to individual cases that may have fallen through the cracks.

My office can help you with:
Military Issues
Veterans Issues
Medicaid/Social Security
Immigration
Passports
Internal Revenue Service

How to open a case:

1. Determine that your question or problem is something my office can assist you with:

• Cases I Can Help You With:
  I can help you if you need assistance dealing with a federal agency. A federal agency is an organization that reports to the Executive branch of the United States Government such as the Social Security Administration (SSA), the Internal Revenue Service (IRS), the Postal Service (USPS), and the Department of Homeland Security (DHS), to name a few. If your concern is with a federal agency, my casework staff is authorized to investigate on your behalf
  .
• Cases I Cannot Help You With:
  Unfortunately, I cannot help you if your problem is with a state or local agency, or if it is a judicial or civil matter before the courts. For any of the above problems, please contact the appropriate state or local official.

2. Prepare to open a case with my office:

In order for us to help you quickly and efficiently please click here to open a case with my office so that we may expedite your request.

For more information, call or write us in Senator Kerry's Boston office.
Boston Office:
One Bowdoin Square
Tenth Floor
Boston, MA 02114
Phone - (617) 565-8519
Fax - (617) 248-3870