At the FCC, we're committed to helping consumers through information, complaint mediation, and regulatory policy. We believe that consumers deserve clear, complete information to help them make the best choices in communications services. This Help Center, developed by our Consumer Task Force, will help you get the best value from your telephone, TV, and internet service, file a complaint, or learn about our consumer protection regulations.
On October 28, 2010, the FCC’s Enforcement Bureau and Verizon Wireless entered into an agreement to settle the FCC’s investigation into allegations of unauthorized data charges on Verizon Wireless customers’ bills. The charges at issue were for consumers who did not have a data package or data plan, and were therefore charged at a rate of $1.99 per megabyte (MB) of data used.
Get information about how to improve your children's safety in today's complex media landscape, and what the FCC is doing to help.
Practical tips to help you protect your personal information, keep kids and families safe, and be on guard against Internet fraud.
Are you confused by all those ads for "blazing fast" internet plans? Here's what you need to know about broadband speed and how to do a quick speed test.
Ever have your cell-phone bill jump unexpectedly from one month to the next? Here's what the FCC is doing about this problem – and how you can avoid it.
It can cost more than $300 to cancel a cell-phone contract. Learn what you need to know about early termination fees – and how the FCC is working to make sure consumers are informed about them.
Planning a trip abroad? Our wireless travel guide will help you stay in touch with your business, friends, and family without racking up a huge bill.
Look here for fact sheets on emergency communications, broadcast rules, and more than 150 other topics.
10/28/10
FCC Investigation Into Verizon Wireless "Mystery Fees" Results in Record Settlement.
News Release: Word | Acrobat
Order: Word | Acrobat
Consent Decree: Word | Acrobat
Genachowski Statement: Word | Acrobat
Copps Statement: Word | Acrobat
Clyburn Statement: Word | Acrobat
FCC Proposes Rules to Help Mobile Phone Users Avoid "Bill Shock."
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NPRM: Word | Acrobat
Genachowski Statement: Word | Acrobat
Copps Statement: Word | Acrobat
McDowell Statement: Word | Acrobat
Clyburn Statement: Word | Acrobat
Baker Statement: Word | Acrobat
Getting junk fax or unwanted marketing calls? Billing or service issue with your phone or internet service provider? Obscene or indecent programming on TV? Noticed a service outage?
The FCC sets rules for communications service providers that cover billing, information disclosure, and a wide range of business practices. Any organization and any member of the public can file comments on our proposed rules. Click below to let your voice be heard and make your comments part of the public record.
