The Federal Student Aid Ombudsman of the Department of Education helps resolve disputes and solve other problems with federal student loans.
For more information on the Ombudsman’s office, and to view our brochure, see About the Ombudsman.
Follow these steps to help resolve problems with your student loan:
- You have a question about your student loan. Here are some tips for learning about your loan.
- You have a problem with your student loan. Take steps to resolve it yourself.
- Your efforts to resolve the problem yourself did not succeed. Prepare the materials you will need to get help from the Ombudsman's Office.
- Contact the Ombudsman's Office for assistance.
- Understand what you can expect to happen after you contact the Ombudsman.
- Avoid having a problem in the future.
This site also provides tools and checklists as well as other resources to help you resolve your problem.
Note: For information on applying for a student loan, see the Applying
section of the FSA Student Portal 
.
