Problems Submitting Forms Electronically

Troubleshooting Guide > Problems Submitting Forms Electronically 
 
 
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Your submission may time out due to slow internet connection speeds.  If this happens, you can wait a few minutes and submit your form again.  If you have many users on a DSL or cable connection you may want to try submitting your form earlier or later in the day when there aren’t as many users accessing the connection.

If you continue to receive error messages, several factors may be causing the problem:

      Cannot handle content type.  This message occurs if you try to submit the form from Adobe Reader.  Please make sure the form is open in the browser BEFORE you click the “File with Congress” button;

      Virus protection restrictions.  Some 3rd party virus scanning and firewall products will restrict you from sending files over the internet.  Please review the security settings in any virus scanner and firewall applications and make the appropriate adjustments to allow transmission of files to ”LD.CONGRESS.GOV”;

      Network restrictions.  Some registrants have firewall restrictions from within their network that do not allow users to transmit files over the internet.  You will need to discuss this with your IT department for a solution.  If the restrictions cannot be changed please contact LRC to discuss alternatives.