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What's in the News?
The Credit Card Accountability, Responsibility and Disclosure Act of 2009 (also known as the Credit Card Act)
The Federal Reserve has prepared a brochure: What You Need To Know: New Credit Card Rules that highlights the key changes. You can view and print the pamphlet at the following link: http://www.federalreserve.gov/
consumerinfo/wyntk/
creditcardrules.htm
FAQ Guide
Message from the OCC Ombudsman
As the Ombudsman for the Office of the Comptroller of the Currency (OCC), I welcome you to the OCC’s Helpwithmybank.gov web site. This internet site reinforces the importance of fair and honest treatment for bank customers. We designed the site to provide answers and solutions for customers of national banks. It covers topics about national banks such as credit cards, checking accounts, overdraft fees, mortgages and credit reports. The site also advises consumers on how to file a complaint if they are not satisfied with a resolution from a national bank.
For the convenience of the national bank customer, the OCC recently launched the new Online Customer Complaint Form. Customers of national banks can now complete and submit the Customer Complaint Form electronically. Your complaint will be processed securely and you will receive immediate acknowledgment of receipt of your information.
Check Case Status
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Información para el Consumidor
Consumer Advisories
11/02/2010
New Rules To Protect Those Who Buy Gift Cards (PDF)
05/18/2010
Federal Law Protects Renters During Foreclosure (PDF)
04/14/2010
New Overdraft Protection Rules Give You A Choice (PDF)
02/18/2010
Consumer Alternatives for Receiving Income Tax Refunds
02/02/2010
Tips on Securing a Safe and Timely Tax Refund
09/25/2009
Reverse Mortgages: Are They for You?
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Phone: 800-613-6743
TDD Number 713-658-0340
TTY: (800) 877-8339 (via a relay service)