Internet And Credit Card Fraud

Technological advancement has made life at home and at work much easier. Unfortunately, the risk of identity theft and fraud has accompanied the technological boom.  Please contact Congressman Matheson’s Salt Lake office if you have any problems with Internet and/or credit card fraud.

Frequently Asked Questions

Q: How do I file a complaint about identity theft?
Just use this Identity Theft Complaint Form.

Q: What do I do if I realize my credit card has been stolen or lost?
If you lose your credit or charge cards or if you realize they've been lost or stolen, immediately call the issuer(s). Many companies have toll-free numbers and 24-hour service to deal with such emergencies. By law, once you report the loss or theft, you have no further responsibility for unauthorized charges. In any event, your maximum liability under federal law is $50 per card.  If you suspect fraud, you may be asked to sign a statement under oath that you did not make the purchase(s) in question.

Q: How do I file a complaint about Internet fraud?
IFCC accepts on-line Internet fraud complaints from either the person who believes they were defrauded or from a third party to the complaint.  Have the following information available and click on this link

  • Your name, address, and telephone number.
  • The name, address, telephone number, and Web address, if available, of the individual or organization you believe defrauded you.
  • Specific details on how, why, and when you believe you were defrauded.
  • Any other relevant information you believe is necessary to support your complaint.

Q: What do I do after my complaint has been filed?
After you file a complaint at the IFCC Web site, you will receive an e-mail containing a copy of the complaint you filed. You will also receive a complaint number to be used as a reference. If at any time you have further information you wish to report regarding your complaint, use the complaint number in the subject line of your e-mail to ensure it is properly directed to your complaint file.
As Internet fraud complaints are reported on line, IFCC electronically compiles the data. Trained analysts review and research each complaint, disseminating information to the appropriate local, state, or federal law enforcement agencies for criminal, civil or administrative action, as needed.
Q: How can I help prevent Internet fraud?

  • There is should be no reason for the seller to need your driver’s license or social security number.  Be very cautious on who you give them to.
  • Check the feedback on the seller to see if they are reliable.
  • Understand as much as possible about how the auction works, what your obligations are as a buyer, and what the seller’s obligations are before you bid.
  • Learn as much as possible about the seller, especially if the only information you have is an e-mail address. If it is a business, check the Better Business Bureau where the seller/business is located.

Q: Is there a number I can call to file a complaint or get free information on consumer issues?
Yes, just call 1-877-FTC-HELP (1-877-382-4357)