U.S. HOUSE OF REPRESENTATIVES

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VACANCY ANNOUNCEMENT

Capitol Visitors Center

 

 

Position Available: Chief Executive Officer for Visitor Services
Vacancy Announcement Number: SR-0301
Office/Location: Architect of the Capitol, Washington, D.C.
Closing Date: 12/15/2010
Salary Level/Range: $171,000.00-$171,000.00
Proposed Starting Date: Immediate

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Job Summary

This position is located in the Office of the Architect of the Capitol, and serves as CEO of the United States Capitol Visitor Center (CVC). The incumbent has full responsibility in the overall operation and management of the CVC and the formulation and implementation of policies regarding the programs that will fulfill the mission of visitor services and education as stated in the Charter.

The CEO leads the CVC operations teams by ensuring high quality visitor experience through delivery of consistent service standards, operational readiness, and maximum visitor flow in a safe and secure environment. This includes providing leadership of guide services, visitor services, exhibits and education, gift shops and the management and administration of the CVC personnel. Directs the work of the organization, providing administrative and technical supervision necessary for accomplishing the work of the CVC.

Directs the preparation of short and long-term operating budgets for personnel services, supplies, materials, equipment and facilities renovations or replacement projects. Is responsible for execution of all contracts that exist within the CVC. This includes restaurant operations, catering and events, and other services.

The CEO is also responsible for the oversight of operation, maintenance and renovation of the facilities including recommendation for short term and long term capital improvements. Determines the allocation and utilization of resources required to accomplish CVC program objectives within the parameters established by legislation and Agency policy. Reviews the CVC organizational and functional assignments in terms of meeting program goals and objectives. Integrates the various office programs into a viable overall program that balances program objectives with program realities. Recommends or determines CVC policies in assigned program areas and formulates appropriate strategies for CVC operational and systems needs. Studies and evaluates the organization and operations of the CVC to assure that program objectives receive proper consideration and recommends changes or improvements, to the Architect.

Oversees the development of curricula for the education programs offered through the CVC. Oversees exhibits collection management. Plans and implements all CVC educational activities such as tours, public classes, special events and functions, and use of meeting rooms.

The CEO develops and maintains positive, responsive relationship with Member offices. Ensures that guests of Member offices are treated appropriately by integrating staff requests into regularly scheduled tours and facilitating the use of gallery passes. Keeps Members and staff appropriately informed on CVC operations, issues and developments. Maintains a collaborative relationship with visitor center tour operators, information providers, and service providers in the Washington, DC area and on a national level. Ensures that accurate information is posted on the CVC website and in all other public awareness publications.

Coordinates with internal and external sources including the Capitol Police, Library of Congress, U.S. Botanic Garden and key contacts in the House and Senate on integration of daily activities. Appears before Congressional Committees as CVC spokesperson as required. Represents the Architect and the Agency at all levels of government, including Federal, state, municipal, and county agencies as well as private industry and citizen groups.

Requirements:

Demonstrated expertise managing operations that service a high volume of visitors and delivering services such as guided tours, restaurants, catering/events, retail centers, and theaters. This experience also included managing a public venue with emphasis on exhibit coordination and educational programming.

Demonstrated ability to lead change to meet organizational goals.

Proven ability to lead people.

Demonstrated ability to make decisions that produce high-quality results to meet organizational goals and customer expectations.

Proven ability to manage human, financial, and information resources strategically.

Demonstrated experience excelling in building coalitions internally and externally to achieve common goals.

MINIMUM FEDERAL QUALIFICATION REQUIREMENTS:

Applicants must have proven experience in managing operations that service a high volume of visitors and delivering services such as guided tours, restaurants, catering/events, retail centers, and theaters. Required experience also includes managing a public venue with emphasis on exhibit coordination and educational programming. Experience with marketing, media, and public relations in conjunction with superior inter-personal communications skills are a must.

Applicant Instructions:

THIS POSITION IS BEING FILLED THROUGH AN ON-LINE APPLICATION SYSTEM.
To apply, go to www.aoc.gov or http://www.avuedigitalservices.com/aoc/applicant.html (Be sure URL is typed in all lower case).

ANY ADDITIONAL REQUIRED FORMS MUST BE ATTACHED AS TEXT OR IMAGE FILES TO YOUR AVUE JOB APPLICATION. FORMS RECEIVED BY FAX, EMAIL, OR U.S. POSTAL SERVICE DELIVERY WILL NOT BE ACCEPTED.

If you are unable to apply on-line, you may visit our employment center Monday through Friday from 8:00 a.m. to 4:00 p.m., located at 441 2nd & D Streets, Southwest, Washington D.C., Room 178 for technical assistance in entering your application on the computer. You may call 202-226-7000 for directions.

ANNOUNCEMENT CLOSES AT 11:59 PM ON THE CLOSING DATE.

The Chief Executive Officer for Visitor Services serves at the pleasure of the Architect of the Capitol.
Serving in a responsible Congressional staff position or having congressional relations/liaison experience is a plus, but is not required.

This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol.

Disclaimer:

Applications submitted by any form of mail delivery will not be accepted.

Applicants must submit a complete application package that is received by the closing date of this announcement.

The Office of the Architect of the Capitol is an Equal Opportunity Employer. This Office prohibits discrimination on the basis of race, religion, sex, color, age, national origin, or disability.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

Moving expenses are not authorized.

Relocation expenses are not authorized.

BENEFITS: A variety of health insurance plans; retirement system with investment options; paid holiday; paid sick and annual (vacation) leave; life insurance; incentive systems; subsidized transportation; training and development opportunities, etc.

The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol.

DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.

Applicants must be U.S. citizens or must be authorized to work in the United States.

 

 

 

 

House of Representatives Job Line (202) 226-4504, option 3