Casework

What is Casework?

One of the most important duties Members of Congress have is to assist you when dealing with federal agencies – this assistance is referred to as casework.

The district offices are often able to assist constituents in communicating with federal agencies. If you live in the Seventh Congressional District and have a matter pending before any federal agency, such as Social Security, the Veterans Administration, the IRS or Citizens and Immigrant Services (CIS) we may be able to help.

It is important to note that federal agencies typically have discretion concerning the final decision in the cases they adjudicate, so while we cannot guarantee a positive outcome, we can obtain information including the status of your case, or if warranted, request expeditious handling of the matter.

How to Open a Case

1. Determine that your question or problem is something my office can assist you with.

2. Check the frequently asked questions to determine if an answer to your question is there.

3. Prepare your paperwork to open a case with my office.

The Privacy Act mandates that we have your written consent before a caseworker can obtain facts about your case. Please print out and complete the general Casework Authorization Form.

Gather relevant documents.You must provide the casework staff with any paperwork you have pertaining to your case. This may include:

• Most recent correspondence sent to/received from the agency (letters, decisions, notices, etc.)
• Receipts for applications filed and fees paid
• Medical documentation (if applicable)
• Financial records (if applicable)
• Other letters of support

4. Mail, fax or drop off the Casework Authorization Form and your documentation to one of the following two locations:

Office of Rep. George Miller
Attn: Caseworker
1333 Willow Pass Road Ste. 203
Concord, CA 94520
Fax: (925) 674-0983

Office of Rep. George Miller
Attn: Caseworker
3220 Blume Drive Ste. 160
Richmond, CA 94806
Fax: (510) 222-1306

Once the casework staffers receive your casework request and documentation, please allow up to one business week for a member of the casework team to contact you regarding your concern.