Inquiry Routing & Information System (IRIS)

Please note that this is not an emergency system.  If you are experiencing a medical emergency or in need of immediate crisis counseling, please go to your nearest medical facility Emergency Room or call 911.  If you are in need of immediate crisis counseling, please contact VA's suicide hotline at 1-800-273-TALK; counselors are available 24/7 to help.

Locations (Find a VA Facility) This directory provides complete information regarding the locations of all VA Medical and Regional Office Facilities and Cemeteries.   FOIA (Freedom of Information Act) Requests FOIA requests cannot be submitted on this webpage. FOIA requests must be in writing and signed by the person submitting the request. VA does not accept requests via the Internet or by email. Only signed requests received by postal mail or fax will be accepted. For further information, click here.   Frequently Asked Questions (FAQs) Search our Frequently Asked Questions (FAQs) and answers. Search by topic or phrases.   Education Benefits Inquiries The VA provides a site specifically to handle your Veterans Education Benefits inquiries. Also use this link for WAVE pin/password problems.   Board of Veterans Appeals The Board of Veterans Appeals is the component of the Department of Veterans Affairs (VA) that is responsible for reviewing Regional Office decisions on appeals for benefits claims.    When an appeal is elevated to the Board, the Board enters a decision on behalf of the Secretary of Veterans Affairs.    Please see instructions below to reach the correct location for questions about your appeal before clicking on this link: - If your claim or appeal is still at the local office level, please select "Status of Claim or Appeal at a VA Office" for the Type of Inquiry.    Select the applicable Topic from the dropdown list and then be sure to select your state on the second page of the web form so that your inquiry may be routed to the office of jurisdiction. - If you have an inquiry about your appeal that you know is at the Board of Veterans Appeals in Washington, DC, please select "Status of Appeals at BVA" as your Type of Inquiry and "Appeals claims at BVA in Wash DC" as your Topic. Please note that questions about appeals pending before the Court of Appeals for Veterans Claims should be made through your legal representative directly to the Court and not the Board of Veterans Appeals or a VA regional office.   Ask a Question If you were unable to find the answer in our Frequently Asked Questions (FAQs), then ask your question here. Use this link to ask questions, submit compliments, complaints and suggestions. If you are experiencing a medical emergency or in need of immediate crisis counseling, please go to your nearest medical facility Emergency Room or call 911. This web site is not intended to provide medical diagnosis or emergency care.   Toll Free Numbers for Contacting VA The VA provides toll-free 800 phone service for Veterans to obtain information about benefits.   Paperwork Reduction Act Notice The Paperwork Reduction Act of 1995 requires us to notify you that this information collection is in accordance with the clearance requirements of section 3507 of the Paperwork Reduction Act of 1995.

The Paperwork Reduction Act of 1995 requires us to notify you that this information collection is in accordance with the clearance requirements of section 3507 of the Paperwork Reduction Act of 1995. We may not conduct or sponsor, and you are not required to respond to, a collection of information unless it displays a valid OMB number. We anticipate that the time expended by all individuals who must complete this form will average ten (10) minutes. This includes the time it will take to read instructions, gather the necessary facts and fill out the form. This collection of information is intended to fulfill the need identified by the Department of Veterans Affairs (VA) to categorize your question, complaint, compliment, or suggestion and collect the necessary information to respond to it. Results will be used to automatically route your inquiry to the appropriate person in the VA, which will help ensure that you receive a response in a timely manner. Use of this form is voluntary and failure to participate will have no adverse effect of benefits to which you might otherwise be entitled.