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Casework
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When I took office in 1999 I inherited 38 cases. Since that time I have opened nearly 10,000 cases on behalf of Southwest Washington residents to resolve problems they faced with the federal government. Out of completed cases 99% were resolved either favorably or satisfactorily.

It has been my honor helping you resolve issues with federal agencies. However, as of 10/04/10, my office cannot take on new casework due to my pending retirement.  Any new casework questions should go to the offices of Senator Patty Murray or Senator Maria Cantwell.