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Veterans Affairs

More Info

  Department  of Veterans Affairs 

 Voter Services for Service Members Overseas

Can't find your answer here?  Contact my District Office in Atlanta at   (404) 659-0116

Veterans Affairs Common Questions & Answers

How can I contact the Department of Veterans Affairs?

What's the difference between disability compensation and disability pension?

What are the types of VA claims?

How do I get a VA Home Loan?

Who is eligible for a VA Home Loan?

How do I get a copy of my military records?

What do I do if my records were destroyed in the 1973 fire?

How can I get replacement medals?


How can I contact the Department of Veterans Affairs?
The VA has toll free numbers for the convenience of veterans and dependents.

  • Benefits Information 1-800-827-1000
  • Life Insurance 1-800-669-8477
  • Debt Management   1-800-827-0648
  • Mammography Hotline   1-888-492-7844
  • Tele. Dev. for Deaf (TDD) 1-800-829-4833
  • CHAMPVA   1-800-733-8387
  • Headstones/Markers   1-800-697-6947
  • Gulf War Helpline   1-800-749-8387
  • Sexual Trauma Hotline     1-800-827-1000

What's the difference between disability compensation and disability pension?

Disability Compensation: A monthly monetary benefit paid to veterans who are disabled by injury or disease incurred in or aggravated during military service.

Disability Pension: A monetary benefit paid to veterans of a period of war who are permanently and totally disabled for reasons not the result of their own willful misconduct and not related to their military service.  This benefit is income-dependent.

What are the types of VA claims?
There are Four Types of claims:

1.  Original Claim: The very first claim for disability benefits (compensation or pension) filed by a veteran.  All original claims must be filed on VA Form 21-526.  

2.  Claim for increase: A claim for increased compensation for a disability already found to be service-connected.

3.  New Claim: A claim for compensation for a disability not part of the original claim.  Also known as a supplemental claim.

4.  Reopened Claim: A claim asking for reconsideration of an issue previously considered and finally disallowed by VA (after more than one year has passed).

The type of claim determines how much development is required by VA and/or the nature of the supporting evidence the veteran must submit in support of the claim.  The processing time for a claim varies depending on the type of claim and the supporting evidence provided by the veteran.

How do I get a VA Home Loan?
There are 5 steps to get a VA Loan:

1.  Apply for a Certificate of Eligibility.  A Veteran who doesn't have a certificate can obtain one by making application on VA Form 26-1880, Request for Determination of Eligibility and Available Loan Guaranty Entitlement, to the local VA office.

Department of Veterans Affairs
3700 Crestwood Parkway, NW, Suite 500
Duluth, GA 30096-5585
Phone: 678-924-5700
Fax: 678-924-5757

2.  Decide on a home the buyer wants to buy and sign a purchase agreement.

3.  Order an appraisal from VA.  (This is usually done by lender.)

4.  Apply to a mortgage lender for the loan.  While the appraisal is being done, the lender can be gathering credit and income information.  If the lender is authorized by the VA to do       automatic processing, upon receipt of the  appraised value determination, the loan can be approved and closed without waiting for VA review of the credit application.  For loans that must first be approved by VA, the lender will send the application to the  local VA office, which will notify the lender of its decision.

5.  Close of loan and move in.

Who is eligible for a VA Home Loan?

Veterans with active duty service, that was not dishonorable, during World War II and later periods are eligible for VA loan benefits.  WWII, Korean conflict, and Vietnam era veterans must have at least 90 days service.  Veterans with service only during peacetime periods and active duty military personnel must have had more than 180 days active duty service.  Veterans of enlisted service which began after September 7, 1980, or officers with service beginning after October 16, 1981, must in most cases have served at least 2 years.  Persian Gulf conflict reservists and National Guard members who were activate on or after August 2, 1990, and served at least 90 days with an honorable discharge are eligible.  Members of the Select Reserve, including National Guard, who are not otherwise eligible and who have completed 6 years of service and have been honorably discharged or have completed 6 years of service and are still serving may be eligible.  The expanded eligibility for Reserves and National Guard individuals will expire in October, 2003.  Call the VA toll free at 1-888-487-1970 for further information on eligibility.

How do I get a copy of my military records?
For copies of your military service records you may contact:

National Personnel Records Center
9700 Page Avenue
St. Louis, Missouri 63132-5100

What do I do if my records were destroyed in the 1973 fire?
You may contact the National Personnel Records Center at

National Personnel Records Center
9700 Page Avenue
St. Louis, Missouri   63132-5100

You can also find out the status of your records by phone at the following numbers:

Army Records: (314) 538-4261
- For service during 1912 - 1959

Air Force Records: (314) 538-4243
- For service during 1964 - Present
- 1947 - 1963 (for individuals with the last names of A through Hubbard, James D.)
- For service during 1947 - 1963 (for individuals with the last names after Hubbard, James D.) contact Air Force Records at (314) 538-4261.

Navy, Marine Corps, and Coast Guard Records: (314) 538-4141

How can I get replacement medals?
You can request replacement for lost or stolen medals from the National Personnel Records Center or write to:

National Personnel Records Center
9700 Page Avenue
St. Louis, Missouri   63132-5100

Or

DATC-PAP-BC
Chief Military Awards Branch
Military Personnel Branch
Hoffman Building #2
200 Stovall Street
Alexandria, VA 22332

All requests must be completed in writing.


VA Facilities in Georgia

Veterans Health Administration - VISN Offices

Station ID

Facility

Address

Phone

10N7

VISN7: VA Southeast Network

3700 Crestwood Parkway, NW, Suite 500   Duluth, GA 30096-5585

678-924-5700  

Station ID

Facility

Address

Phone

557GB

Albany Clinic

417 4th Avenue   Albany, GA 31701

229-446-9000  

508GA

Athens Clinic

9249 Highway 29 South- Suite A   Athens, GA 30601

706-227-4534  

508

Atlanta VA Medical Center

1670 Clairmont Road   Decatur, GA 30033

(404) 321-6111 or (800) 944-9726  

0304

Atlanta Vet Center

1440 Dutch Valley Place, Suite 1100 Box 55   Atlanta, GA 30324

(404)-347-7264  

509

Augusta VA Medical Center

1 Freedom Way   Augusta, GA 30904-6285

(706) 733-0188 or (800) 836-5561  

557

Carl Vinson VA Medical Center

1826 Veterans Blvd.   Dublin, GA 31021

(478) 272-1210 (800) 595-5229  

31902

Columbus Clinic

1310 13th Street   Columbus, GA 31906

706-257-7200  

508

Decatur Clinic

755 Commerce Drive, 2nd Floor   Decatur, GA 30030

404-417-5200  

508GA

East Point

1513 Cleveland Avenue   East Point, GA 30344

404-321-6111 x2600  

508

Lawrenceville Clinic

1970 Riverside Pkwy   Lawrenceville, GA 30043

404-417-1750  

557GA

Macon Clinic

5398 Thomaston Road, Suite B   Macon, GA 31220

478-476-8868  

508GE

NE Georgia/Oakwood Clinic

3931 Munday Mill Road   Oakwood, GA 30566

404-728-8212  

534BY

Savannah Clinic

325 West Montgomery Crossroads   Savannah, GA 31406

(912) 920-0214  

0323

Savannah Vet Center

308 A Commercial Dr   Savannah, GA 31406

(912)-652-4097  

508GF

Smyrna Clinic

562 Concord Road   Smyrna, GA 30082

404-417-1760  

Station ID

Facility

Address

Phone

573GA

Valdosta CBOC

2841 N. Patterson Street   Valdosta, GA 31602

229-293-0132  

Station ID

Facility

Address

Phone

316

Atlanta Regional Office

1700 Clairmont Road   Decatur, GA 30033

1-800-827-1000  

Station ID

Facility

Address

Phone

788

Atlanta Memorial Service Network

1700 Clairmont Road 4th floor   Decatur, GA 30033

404-929-5899  

Station ID

Facility

Address

Phone

922

Georgia National Cemetery

2025 Mount Carmel Church Ln.   Canton, GA 30114

(866) 236-8159  

859

Marietta National Cemetery

500 Washington Avenue   Marietta, GA 30060

770 428 3258  

 

 

 

 

 

 

 

 
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