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IRS Common Questions & Answers

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Internal Revenue Service

IRS Frequently Asked Questions

Can't find your answer here?  Contact my District Office in Atlanta at (404) 659-0116

In-person Tax Help

IRS Taxpayer Assistance Centers are your one-stop resource for face-to-face tax help and solutions to tax problems, every business day (see days/hours for your local office below).

Get help solving federal tax problems with IRS' Everyday Tax Solutions. Visit your local IRS office - no appointment necessary - or make a convenient appointment by calling the appropriate number below and leaving a message. At an IRS Taxpayer Assistance Center, knowledgeable assistors will help you:

  • File innocent spouse claims if you believe you are not liable for your spouse's share of a joint tax liability;
  • Make an installment agreement if you cannot pay your taxes in full;
  • Prepare an offer in compromise to settle an unpaid tax debt;
  • Request a release of federal tax liens and levies when appropriate; and
  • Resolve IRS account and notice issues.

Other services on a walk-in, non-advance appointment basis include:

  • Answers to your tax questions;
  • Information about your tax account;
  • Help preparing your basic individual income tax return if your income is $35,000 or less; and
  • Help preparing your heavy vehicle use tax return.

Metro Atlanta IRS Taxpayer Assistance Center Locations


Street Address

Days/Hours of Service

Telephone *

Atlanta (Kroger)

2888 Woodcock Blvd.
Atlanta, GA 30341

Monday-Friday - 8:30 a.m.-4:30 p.m.

Services Provided

(404) 338-7962

Atlanta (Summit)

401 W. Peachtree St. NW
Atlanta, GA 30308

Monday-Friday - 8:30 a.m.-4:30 p.m.

Services Provided

(404) 338-7962


2400 Herodian Way
Smyrna, GA 30080

Monday-Friday - 8:30 a.m.-4:30 p.m.

Services Provided

(404) 338-7962

 * Note:  The phone numbers in the chart above are not toll-free for all locations.  When you call, you will reach a recorded business message with information about office hours, locations and services provided in that office.  You may leave a message to request an appointment for help resolving a tax issue or to reschedule an existing appointment.  You will receive a return call within two business days.  If face-to-face assistance is not a priority for you, you may also get help with IRS letters or resolve tax account issues by phone, toll free at 1-800-829-1040 (individuals) or 1-800-829-4933 (businesses).

The Taxpayer Advocate Service:






401 W. Peachtree St., NW, Summit Bldg., Stop 202-D, Room 510 Atlanta, GA 30308-8099



or, Call the Taxpayer Advocate Service toll-free phone number:  1-877-777-4778

For TTY/TTD help call 1-800-829-4059

or, Complete Form 911.  Fax or mail this form to a Taxpayer Advocate, fax number  listed above.  This form may also be obtained (via U.S. Mail) by calling the IRS at 1-800-829-3676. 

Form 911 requires the Taxpayer Advocate Service to determine if significant hardship exists and what actions can be taken to relieve the hardship. 

Tax Kiosks:

Click here to find out more information and the location of a Tax Kiosk in this and other states.


IRS and organizations all over the country are partnering to assist taxpayers. Through these partnerships, organizations are also achieving their own goals. These mutually beneficial partnerships are strengthening outreach efforts and bringing education and assistance to millions.

For more information about these programs for individuals and families, contact the Stakeholder Partnerships, Education and Communication Office at:

Internal Revenue Service
401 W. Peachtree St. NW
Stop 902-D
Atlanta, GA 30308

For more information about these programs for businesses, your local Stakeholder Liaison office establishes relationships with organizations representing small business and self-employed taxpayers. They provide information about the policies, practices and procedures the IRS uses to ensure compliance with the tax laws. To establish a relationship with us, use this list to find a contact in your state:

Stakeholder Liaison (SL) Phone Numbers for Organizations Representing Small Businesses and Self-employed Taxpayers.


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