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| Letter to Airlines about Passport Delays |
May 18, 2007 |
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Continental Airlines, Larry Kellner
United Airlines, Glenn Tilton
Southwest Airlines, Gary Keller
Delta Airlines, Gerald Grinstein
American Airlines, Gerard J. Arpey
Dear Airline CEO,
I am confident you are aware of new passport rules, requiring a valid passport for travel by air between the United States and Canada, Mexico, Central and South America, the Caribbean and Bermuda. Many of my constituents, your customers, are having major problems with obtaining a new or renewed passport in a timely manner through no fault of their own.
Some individuals may need to adjust their travel plans based upon arrival of their passport. This may mean a change in their departure flight with your Airline. I ask that you consider offering flexibility with refunds and exchange policies for customers who made travel arrangements well in advance and have not received their passport.
I have been in contact with Secretary Condoleeza Rice, U.S. State Department, to address the problems of timely processing of passports. Until the Passport Agency is able to meet the needs of travelers, I appreciate your efforts to work with your customers on flight changes needed because of passport processing delays.
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