After Years of Failure, DOD Travel System Still Can't Get Off the Ground

Joining the chorus of critics from Capitol Hill, employees at the Department of Defense are not big fans of the Defense Travel System (DTS). The Financial Times recently reported that DTS is plagued with problems and will not likely be functional until 2011:

Among the troubles, according to Defense Department officials and congressional auditors:

The system often lacks enough commercial data needed by travelers to make hotel and rental car arrangements, which prompts many to use a travel agent.
Real-time assistance is not always available or responsive for people using the system or encountering complications during their trips.
The system follows strict travel rules that require additional bureaucracy when flexibility is needed.

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DoD travel system glitches won’t be fixed till 2011

Apr 20, 2008

By GREGG CARLSTROM

Federal Times

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Senator Tom Coburn

Subcommittee on Federal Financial Management, Government Information, and International Security

340 Dirksen Senate Office Building Washington, DC 20510

Phone: 202-224-2254 Fax: 202-228-3796

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After Years of Failure, DOD Travel System Still Can't Get Off the Ground

News:

Apr 20, 2008

By GREGG CARLSTROM

Federal Times